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Fridge freezer user guide
19
Troubleshooting
Odours in fridge
Interior is dirty. Interior needs to be cleaned.
Food with strong odours is in fridge.
See care and cleaning chart in care & cleaning.
Cover food tightly.
Opening/closing of doors/drawers
Door(s) will not close. Door was closed too hard, causing other
door to open slightly.
Close doors gently.
Fridge is not level. It rocks on the floor when
moved slightly.
Ensure floor is level and solid, and can
adequately support the fridge. Contact a
carpenter to correct a sagging or sloping
Fridge freezer is touching a wall or cabinet.
adequately support the fridge freezer. Contact
a carpenter to correct a sagging or sloping
floor.
Drawers are dif? cult to move. Food is touching shelf on top of drawer. Keep less food in drawer.
Track that drawers slide on is dirty. Clean drawer, rollers, and track. See care and
cleaning chart in care and cleaning section.
(continued)
Lights not working
A light is not working. Light bulb / LED has failed. Call your service agent to replace the failed
bulb /LED.
No electric current is reaching fridge freezer
. See problem column for the running of fridge
freezer.
Control system has disabled lights because
one or both doors were left open too long.
Close and reopen door(s) to enable lights.
If none of the suggestions seem to work, please contact your local John Lewis branch or our warranty administrators(See Repairs page).
Never attempt to repair the fridge freezer yourself.
Note: The fridge freezer must only be repaired by a qualified registered service person.
Ensure floor is level and solid, and can