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Cause
Thermostatic control can be set incorrectly.
If products are not cold enough or placed
incorrectly.
The door does not close tightly or it is not
shut properly.
Thermostatic control can be set incorrectly.
The door does not close tightly or it is not
shut properly.
Products to be frozen are placed too closely to
each other.
A large amount of fresh food was placed
in the freezer.
It is normal. During automatic defrosting frost
melts on the back plate.
The outlet of the chamber can be clogged up.
Products placed in can prevent water from
flowing into the collector.
The melting water does not flow not into the
evaporative tray above the compressor.
Products are not wrapped properly.
Doors are not shut properly or do not close
tightly.
The thermostatic control may be set
incorrectly.
The thermostatic control is set incorrectly.
Doors are not shut properly or do not close
tightly.
A large amount of fresh food was placed
in the freezer.
Too warm food was put in.
The room temperature is too warm.
Plug is not connected to the mains socket
properly.
The fuse is burnt out.
The thermostatic control is not on.
There isno voltage in themains socket.(Try to
connect another appliance into it.)
The appliance is not levelled.
Solution
Adjust the thermostat setting to higher position.
Placethe productsto theappropriateplace.
Check if the door closes well and the
gasket is undamaged and clean.
Adjust the thermostat setting to higher position.
Check if the door closes well and the
gasket is undamaged and clean.
Wait some hours and then check the
temperature again.
Place the products in a way so that cold air
could circulate among them.
Clean the outlet.
Replace the contents so that they can not
touch the back plate directly.
Put the melting water outlet to the
evaporative tray.
Wrap the contents better.
Check if the doors close well and the
gaskets are undamaged and clean.
Adjust the thermostat setting to a position that
gives higher temperature.
Adjust the thermostat setting to a position that
gives higher temperature.
Check if the doors close well and the
gaskets are undamaged and clean.
Wait some hours and then check the
temperature again.
Put food at max.room temperature.
Try to reduce the temperature in the room
where the appliance stands.
Connect the mains plug properly.
Change the fuse.
Start the appliance according to
instructions in chapter 'Putting it into use'.
Call a qualified electrician.
Check if the appliance stands stable (all the
four feet should be on the floor).
Symptom
It is too warm in the
refrigerator.
It is too warm in the
freezer.
Water flows at the back
plate of the refrigerator.
Water flows into the
chamber.
Water flows onto the
floor.
There is too much frost
and ice.
The compressor operates
continually.
The appliance does not
work at all. Neither
cooling,nor lighting works.
The appliance is noisy.
Certain problems are due to a lack of simple maintenance or oversights, which can be solved easily without
calling out an engineer. Please carry out the following checks before contacting the extended warranty
administrators see Repairs - After Sales Service.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use
or installation,a charge will be made even if the appliance is under guarantee.
Something not working
If the problem persists after the above checks have been carried out, please contact your local John Lewis
branch who will give you details for your local Service Force centre.