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10
USK EXP 4 - 070830
TROUBLESHOOTING
Problem
Possible cause/cause
Solution
The coffee is
not hot
enough.
The cup and the infusion
head are cold.
Pre-heat cups, infusion
head and other
attachments.
The coffee
drops from
the side of
infusion
head.
The filter holder is fitted
properly to the infusion
head; or some powder
on the side of infusion
head; or some remaining
coffee on the gasket for
infusion head; or the
gasket is broken.
Check the infusion
head; remove the
powder from infusion
head; wipe the
gasket with a wet
cloth;
You may contact
service center for a
new gasket.
The pump
makes a lot
noise
No water in tank; or the
tank is not correctly
positioned into the
appliance; or the coffee
powder is not fresh, too
dry.
Fill the tank with
water; put the tank in
correct position; use
the fresh coffee
powder.
No water will
come out.
No water in tank; or the
tank is not correctly
positioned into the
appliance; or the filter
holder is blocked; or the
powder is too fine, not
tamped down enough;
or a scale in machine.
Fill the tank with
water; put the tank in
correct position; clean
up filter holder and
use coarser powder;
descale the machine
Beverage is
running fast.
The powder is too
coarse; or the coffee
powder is not enough; or
the coffee powder is not
tamped down enough.
Use finer powder; add
more powder; tamper
the powder tightly.
Frothing is
not ideal.
Steam pipe is blocked; or
the milk is not fresh; or
the milk is not cold; no
water in tank.
Clean up steam pipe;
use fresh milk; use the
cold milk; fill the tank
with water.