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Before You Call • Solutions to common problems
Problem Solution
Surface burners do not ignite.
• Surface control knob was not completely turned to LITE. Push in & turn the
surface control knob to LITE until burner ignites and then turn control knob to
desired flame size.
• Burner ports are clogged. With the burner OFF, use a small-gauge wire or
needle to burner head slots and ignition ports. See Cleaning the cooktop and
surface burners in the Care & Cleaning section for additional cleaning
instructions.
• Range power cord is disconnected from outlet (electric ignition models only).
Be sure power cord is securely plugged into the power outlet.
• Electrical power outage. Burners may be lit manually. See section on Setting
Surface Controls.
Surface burner flame uneven or only
part way around burner cap.
• Burner slots or ports are clogged. With the surface burner OFF, clean ports
with a small-gauge wire or needle.
• Moisture is present after cleaning. Lightly fan the flame and allow burner to
operate until flame is full.
• Burner caps are not seated properly. Check that all burner caps are level
and seated correctly on burner heads. See Cleaning the cooktop and
surface burners in the Care & Cleaning section.
Surface burner flame is orange.
• Dust particles in main gas line. Allow the burner to operate a few minutes
until flame turns blue. In coastal areas, a slightly orange flame is
unavoidable due to salt content in air.
Surface burner flame is too high.
• Surface control knob is set too high. Adjust to lower flame setting.
• Burner caps are not seated properly. Check that all surface burner caps are
level and seated correctly on surface burner heads. See Cleaning the
cooktop and surface burners in the Care & Cleaning section.
• Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.