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Before You Call
Solutions to Common Problems
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Oven light does not work. Replace or tighten bulb. See Changing Oven Light section in this Use & Care Guide.
Oven smokes excessively during broiling.
Poor baking results.
Self=Cleaning cycle does not work.
Soil not completely removed after Self-
Cleaning cycle.
Flames inside oven or smoking from vent.
Control(s) not set properly. Follow instructions under Setting Oven Controls.
Make sure oven door is opened to broil stop position.
Meat too close to the element. Reposition the rack to provide proper clearance between
the meat and the element. Preheat broil element for searing.
Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty edges
to prevent curling, but do not cut into lean.
Insert on broiler pan wrong side up and grease not draining. Always place grid on the
broiler pan with ribs up and slots down to allow grease to drip into pan.
Grease has built up on oven surfaces. Regular cleaning is necessary when broiling
frequently. Old grease or food spatters cause excessive smoking.
Many factors affect baking results. Make sure the proper rack position is used. Center
food in the oven and space pans to allow air to circulate. Allow the oven to preheat to
the set temperature before placing food in the oven. Try adjusting the recipe's
recommended temperature or baking time. If you feel the oven is too hot or cool, see
Adjusting Your Oven Temperature in this Use & Care Guide.
Control(s) not set properly. Follow instructions under Self-Cleaning.
Self-Cleaning cycle was interrupted. Follow steps under "Stopping or Interrupting a Self-
Cleaning Cycle" under Self-Cleaning.
Failure to clean bottom, front top of oven, frame of oven or door area outside oven seal.
These areas are not in the self-cleaning area, but get hot enough to burn on residue.
Clean these areas before the self-cleaning cycle is started. Burned-on residue can be
cleaned with a stiff nylon brush and water or a nylon scrubber. Be careful not to damage
the oven gasket.
Excessive spillovers in oven. Set Self-Clean cycle for a longer cleaning time.
Excessive spillovers in oven. This is normal, especially for high oven temperatures, pie
spillovers or large amounts of grease on bottom of oven. Wipe up excessive spillovers
before starting cycle. If flames or excessive smoke are present, stop the self-clean cycle
and follow steps under "Stopping or Interrupting a Self-Cleaning Cycle" in the Self-
Cleaning section.
Drip bowls are pitting or rusting (Coil cooktop
modelsonly).
Drip bowls turning color or distorted (Coil
cooktop models only).
Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause
corrosion. Remove and wash drip bowls as soon as possible after a spillover
Normal environment. Houses along sea coast are exposed to salt air. Protect bowls
as much as possible from direct exposure to salt air.
Bottom surface of cookware extends beyond surface elements and touches cooktop
surface. This can cause high enough temperatures to discolor the drip bowls. DO NOT
use cookware of this type. Pan sizes should be matched to the size of the element.
Replacement drip bowls may be purchased from your dealer.
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