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Before You Call • Solutionsto common problems
Problem Solution
Surface burners do not ignite. • Surface control knob was not completely turned to LITE. Push in & turn the
surface control knob to LITE until burner ignites and then turn control knob to
desired flame size.
Burner ports are clogged. With the burner OFF, use a small-gauge wire or
needle to burner head slots and ignition ports. See Cleaning the cooktop and
surface burners in the Care & Cleaning section for additional cleaning
instructions.
• Range power cord is disconnected from outlet (electric ignition models only).
Be sure power cord is securely plugged into the power outlet.
• Electrical power outage. Burners may be lit manually. See section on Setting
Surface Controls.
Surface burner flame only part way
around burner cap.
• Burner slots or ports are clogged. With the surface burner OFF, clean ports
with a small-gauge wire or needle.
• Moisture is present after cleaning. Lightly fan the flame and allow burner to
operate until flame is full.
Surface burner flame is orange.
• Dust particles in main gas line. Allow the burner to operate a few minutes
until flame turns blue. In coastal areas, a slightly orange flame is
unavoidable due to salt content in air.
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