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SECTION 3
TROUBLESHOOTING
SITUATION SOLUTION
Brewer will not brew
when used for the
first time
• Plug Brewer into an independent outlet.
• Check to be sure that it is plugged in securely.
• Plug into a different outlet.
• Reset circuit breaker if necessary.
• Make sure that the Power Button has been turned on and is
illuminated.
• If Brewer is cold/frozen, wait for at least two hours for it to reach
room temperature before powering on.
Brewer will not brew
• Check to make sure there is water in the Hot Water Tank.
• Place a cup on the drip tray plate.
• Check to be sure you are not using a clear, glass mug. Cup sensor
will not "read" the glass mug and the "Place Mug" light will flash.
Brewing a partial cup • The Exit Needle may be clogged. (refer to page 3).
• Clean K-Cup Holder if necessary and rinse under faucet. (refer to page 3).
• Descale the Brewer (refer to page 4).
• If you have repeated the descale procedure on your Brewer two times
and the Brewer is still not brewing, contact Customer Service at
1-866-901-BREW (2739).
Brewer does not
have power
If any problems persist, contact Customer Service at 1-866-901-BREW (2739).
My brewer shuts off
automatically
• Check to make sure that there is a cup on the drip tray plate.
b09773_B30_Gourmet_UseCare_Guide 2008.5.8 10:52 AM Page 5