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Quartz bulb does not appear to be on
■ This is not unusual. See “Grill Element” section.
■ Is the element still working properly?
Place 2 slices of bread on the circular grill rack, place the rack
on the turntable and close the door. Program the oven using
manual or custom grill – without microwaves – for 4 minutes
(see “Grill” section). The bread should toast dark brown. If the
bread does not toast, call for service. See “Assistance or
Service” section.
Radio, TV or cordless phone interference
■ Is the microwave oven plugged into the same outlet?
Try a different outlet.
■ Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave oven, or adjust
the radio or TV antenna.
■ Are the microwave oven door and sealing surfaces clean?
Make sure these areas are clean.
■ Is the cordless phone frequency 2.4 GHz?
Some 2.4 GHz-based cordless phones and home wireless
networks may experience static or noise while the oven is on.
Use a corded phone, a different frequency cordless phone or
avoid using these items during oven operation.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call our Customer
Interaction Center telephone number or your nearest KitchenAid
designated service center.
In the U.S.A.
Call the KitchenAid Customer Interaction Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Replacement Parts
Glass Turntable
Part No. 4393799
Turntable Support and Rollers
Part No. 8184102
Turntable Rollers
Part No. 4393861
Turntable Hub
Part No. 8183949
Cooking Rack (rectangular)
Part No. 8184865
Cooktop and Oven Halogen
Capsule Bulb
Part No. 8185188
Sizzle Pan
Part No. 8184863
Handle (for Sizzle Pan)
Part No. 8204652
Grill Rack (circular)
Part No. 8184862
Grease Filters
Part No. 8184001
Charcoal Filters
Part No. 8184002