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Off-taste, odor or gray color in the ice
■
Are the plumbing connections new, causing discolored or
off-flavored ice?
Discard the first few batches of ice.
■
Have the ice cubes been stored too long?
Throw old ice
away and make a new supply.
■
Does the freezer and ice bin or bucket need to be
cleaned?
See the “Cleaning” or “Ice Maker and Storage Bin/
Bucket” section.
■
Has food in the freezer or refrigerator been wrapped
properly?
Use airtight, moisture-proof packaging to help
prevent odor transfer to stored food.
■
Does the water contain minerals (such as sulfur)?
A filter
may need to be installed to remove the minerals.
The divider between the two compartments is warm
The warmth is probably due to normal operation of the
automatic exterior moisture control. If still concerned, call for
service.
Temperature is too warm
■
Are the air vents blocked in either compartment?
This
prevents the movement of cold air from the freezer to the
refrigerator. Remove any objects from in front of the air vents.
See the “Ensuring Proper Air Circulation” section for the
location of air vents.
■
Are the door(s) opened often?
The refrigerator will warm
when this occurs. Keep the refrigerator cool by getting all
items out at one time, keeping food organized, and closing
the door as soon as possible.
■
Has a large amount of food just been added to the
refrigerator or freezer?
Adding a large amount of food
warms the refrigerator. It can take several hours for the
refrigerator to return to the normal temperature.
■
Are the controls set correctly for the surrounding
conditions?
See the “Using the Controls” section.
■
Is the refrigerator not cooling?
For models with digital
controls, turn the unit OFF then ON again to reset. See the
“Using the Controls” section. If this does not correct the
problem, call for service.
There is interior moisture buildup
■
Are the air vents blocked in the refrigerator?
Remove any
objects from in front of the air vents. See the “Ensuring
Proper Air Circulation” section for the location of air vents.
■
Are the door(s) opened often?
Avoid humidity buildup by
getting all items out at one time, keeping food organized, and
closing the door as soon as possible.
■
Is the room humid?
It is normal for moisture to build up
inside the refrigerator when the room air is humid.
■
Is the food packaged correctly?
Check that all food is
securely wrapped. Wipe off damp food containers before
placing in the refrigerator.
■
Are the controls set correctly for the surrounding
conditions?
See the “Using the Controls” section.
■
Was a self-defrost cycle completed?
It is normal for
droplets to form after the refrigerator self-defrosts.
The doors will not close completely
■
Are food packages blocking the door open?
Rearrange
containers so that they fit more tightly and take up less
space.
■
Is the ice bin or ice bucket out of position?
Push the ice
bin in all the way. If the ice bin does not go in all the way, it
may not be put in straight. Pull it out and try again. See the
“Ice Maker and Storage Bin/Bucket” section.
■
Are the pans, shelves, bins, or baskets out of position?
Put the crisper cover and all pans, shelves, bins, and baskets
back into their correct positions. See the “Crisper and Crisper
Covers” section for more information.
■
Are the gaskets sticking?
Clean gaskets according to the
directions in the “Cleaning” section.
■
Does the refrigerator wobble or seem unstable?
Level the
refrigerator. See the “Adjust Doors” and “Level Refrigerator”
sections in the Installation Instructions.
The doors are difficult to open
■
Are the gaskets dirty or sticky?
Clean gaskets according to
the directions in the “Cleaning” section.
ASSISTANCE
OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified replacement parts. Factory specified
replacement parts will fit right and work right because they are
made with the same precision used to build every new
KITCHENAID
®
appliance.
To locate factory specified replacement parts in your area, call
our Customer Interaction Center telephone number or your
nearest designated service center.
In the U.S.A.
Call the KitchenAid Customer Interaction Center
toll free:
1-800-422-1230.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).