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TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■ Is the power supply cord unplugged? Plug into a grounded
outlet.
■ Has a household fuse blown, or has a circuit breaker
tripped? Replace the fuse or reset the circuit.
Cooktop will not operate
■ Is the control knob set correctly? Push in knob before
turning to a setting.
■ Is the simmer switch ON? Turn the simmer switch OFF for
normal operation.
Excessive heat around cookware on cooktop
■ Is the cookware the proper size? Use cookware about the
same size as the surface cooking area, element or surface
burner. Cookware should not extend more than ½" (1.25 cm)
outside the cooking area.
Hot surface indicator light stays on
■ Does the hot surface indicator light stay on after control
knob(s) have been turned off? See “Cooktop Controls”
section.
Cooktop cooking results not what expected
■ Is the proper cookware being used? See “Cookware”
section.
■ Is the control knob set to the proper heat level? See
“Cooktop Controls” section.
■ Is the appliance level? Level the appliance. See the
Installation Instructions.
Oven will not operate
■ Is the electronic oven control set correctly? See
“Electronic Oven Control” section.
■ Has a delay start been set? See “Timed Cooking” section.
■ On some models, is the Control Lock set? See “Control
Lock” section.
■ On some models, is the Sabbath Mode set? See “Sabbath
Mode” section.
Oven temperature too high or too low
■ Does the oven temperature calibration need adjustment?
See “Oven Temperature Calibration” in “Options - Style 1” or
“Options - Styles 2 and 3” section, depending on your model.
Display shows messages
■ Is the display showing “SET CLOCK”? There has been a
power failure. Clear the display. See “Oven Displays” section.
On some models, reset the clock, if needed. See “Clock/
Timer Display” section.
■ Is the display showing a letter followed by a number?
Press OFF to clear the display. If it reappears, call for service.
See “Assistance or Service” section.
Self-Cleaning cycle will not operate
■ Is the oven door open? Close the oven door all the way.
■ Has the function been entered? See “Self-Cleaning Cycle”
section.
■ On some models, has a delay start Self-Clean cycle been
set? See “Self-Cleaning Cycle” section.
■ Has a delay start been set? See “Timed Cooking” section.
Oven cooking results not what expected
■ Is the appliance level? Level the appliance. See the
Installation Instructions.
■ Is the proper temperature set? Double-check the recipe in
a reliable cookbook.
■ Is the proper oven temperature calibration set? See “Oven
Temperature Calibration” in “Options - Style 1” or “Options -
Styles 2 and 3” section, depending on your model.
■ Was the oven preheated? See “Bake,” “Broil,” “EASY
CONVECT™ Conversion,” “Convection Bake,” “Convection
Roast,” “Convection Broil” or “Auto Convection Baking”
section.
■ Is the proper bakeware being used? See “Bakeware”
section.
■ Are the racks positioned properly? See “Positioning Racks
and Bakeware” section.
■ Is there proper air circulation around bakeware? See
“Positioning Racks and Bakeware” section.
■ Is the batter evenly distributed in the pan? Check to make
sure batter is level in the pan.
■ Is the proper length of time being used? Adjust cooking
time.
■ Has the oven door been opened while cooking? Oven
peeking releases oven heat and can result in longer cooking
times.
■ Are baked items too brown on the bottom? Move rack to
higher position in the oven.
■ Are pie crust edges browning early? Use aluminum foil to
cover the edge of the crust and/or reduce baking
temperature.