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Before Calling for Service
If hot water dispenser does not operate, check these points first:
■ Has circuit breaker tripped or house fuse blown?
■ Is power supply cord plugged into a grounded 3 prong outlet?
■ Is the Temperature Control set to the “Off” position?
■ Has the water supply been turned off?
■ Is the electrical outlet controlled by a switch?
Troubleshooting Guide
If you need more help, check the chart below. This could save you the cost of a service call for a problem that is not covered by the
warranty.
PROBLEM CHECK THE FOLLOWING
Water is not hot.
■ Check that the circuit breaker is not
tripped or the house fuse blown.
■ Check that power supply cord is
plugged into a grounded 3 prong outlet.
■ Check if the electrical outlet is operated
by a switch. The switch may have
turned power off.
■ Cold water in tank is still being heated.
Wait 15 minutes and check temperature
again.
■ Check that the Temperature Control is
set to the “Max” setting.
PROBLEM CHECK THE FOLLOWING
Hot water drips or
sputters from faucet.
Vapor appears,
dispenser makes
boiling water noises,
or water is too hot.
Water flows very
slowly from faucet,
less than 1/2 gallon
(1.9 liter) per minute.
Water does not flow
from faucet.
Water has an
unpleasant taste.
■ Adjust Temperature Control to a lower
setting that eliminates the vapor or
noise. If you live at a high altitude, you
may need to lower the thermostat
setting to keep water from boiling.
■ Check that tubing is not bent or kinked.
■ Adjust Temperature Control to a lower
setting that eliminates the drips or
sputters.
■ Check that faucet screen is not clogged.
See “Hot water dispenser care.”
■ Check for proper installation of copper
tubing from faucet to storage tank and
from faucet to cold water line. See
“Installation instructions.”
■ Check that water supply valve is open.
■ Check that faucet screen is not clogged.
See “Hot water dispenser care.”
■ Check for hoses with kinks.
■ If a water filter is used, check that water
pressure to hot water dispenser is 20 psi
(138 kPa) minimum.
■ If a water filtration system is used, check
that the water pressure from the filter
system to the hot water dispenser is 20
psi (138 kPa).
■ Hot water dispenser is attached to hot
water line. Attach to cold water line.
■ Install a water filtration system on cold
water line to dispenser.
■ If the dispenser has not been used for 3
or more days or if only 1 to 3 cups of
water are dispensed in a day, the tank
may need to be purged. Hold the cap
open for 2 to 3 minutes to purge the old
water from the tank. Allow new water in
tank to reach maximum temperature
(approximately 15 minutes) before
dispensing water.