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■ Is the display flashing “Er” and numbers? If an “Er” and a
series of numbers appear in the display panel, turn power off
at the circuit breaker. Turn on again. If problem continues, call
customer service. See “Assistance or Service” section.
■ Is the display flashing “F” or “C” and numbers? If “F” or
“C” and a number are alternately flashing on the display, refer
to the following table for possible solutions.
Operational cooktop sounds
■ Is there a low humming? This occurs when cooking at high
power. The cause of this is the amount of energy that is
transmitted from the appliance to the cookware. This sound
will quiet or go away when the power is turned down.
■ Is there a crackling? This sound occurs when cookware is
used that consists of different materials. The noise is caused
by vibrations in the joint faces between the different layers. It
may change depending on the amount and type of food
being cooked.
■ Is there a fan noise? The electronics require a controlled
temperature in order to function reliably. The cooktop is fitted
with a fan that runs at various speeds according to the
temperature detected. The fan may also continue to run even
after the cooktop has been switched off, if the temperature it
detects is too high.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors and service
companies. KitchenAid designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Error
Code
Error Solution
Cooktop
has
turned off
and is
beeping
every
10 sec.
An object, liquids
or soils are
putting pressure
on the control
panel.
Thoroughly wipe or remove
any object on touch keys.
F42, F43 The power
voltage is too low
or too high.
Turn off the cooktop. Wait
5 seconds, then turn it back
on. If this continues, contact a
qualified electrician.
C81, C82,
C83
The surface
cooking area has
overheated.
The surface cooking area
automatic shutoff was
activated. Wait 5 minutes for it
to cool down, then turn it back
on. Turn off oven if it is running
a self cleaning cycle.
F12, F21,
F25, F36,
F37, F40,
F47, F56,
F58, 560,
F61, F62,
F63, F64
Call customer service. See the
“Assistance or Service”
section.