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REQUESTING ASSISTANCE OR SERVICE
If you need assistance or service in U.S.A.
Call the KitchenAid Customer Interaction Center toll-free at
1-800-422-1230.
Our consultants are available to assist you. When calling, please
know the purchase date, and the complete model and serial
number of your appliance. This information will help us better
respond to your request.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances
■ Installation information
■ Use and maintenance procedures
■ Accessory and repair parts sales
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.)
■ Referrals to local dealers, service companies, and repair parts
distributors
KitchenAid designated service technicians are trained to fulfill the
product warranty and provide after-warranty service, anywhere in
the United States.
To locate the designated KitchenAid service company in your
area, you can also look in your telephone directory Yellow Pages.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory-authorized parts. These parts will fit right and
work right, because they are made to the same exacting specifi-
cations used to build every new KitchenAid® appliance.
To locate factory-authorized parts in your area, call our Customer
Interaction Center telephone number, your nearest authorized
service center, or 1-800-442-9991.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
To avoid unnecessary service calls, please check the
“Troubleshooting guide” section. It may save you the cost of a
service call. If you still need help, follow the instructions below.
You will need the information you recorded in the “Record your
model’s information” section.
If you need assistance or service in Canada
Call the KitchenAid Canada Customer Interaction Center toll free:
1-800-461-5681 Monday to Friday 8:00 a.m. – 6:00 p.m. (EST).
Saturday 8:30 a.m. – 4:30 p.m. (EST).
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Referrals to local dealers.
For parts, accessories and service in Canada
Call 1-800-807-6777. KitchenAid designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
KitchenAid Canada
Customer Interaction Center
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.