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Cooktop cooking results not what expected
■ Is the proper cookware being used? See “Cookware”
section.
■ Is the control knob or element controls set to the proper
heat level? See “Cooktop Controls - Touch-Activated
Custom Control Temperature Management System,”
“Cooktop Controls - Custom Knobs Custom Control
Temperature Management System” or “Cooktop Controls -
Standard Knobs” section, depending on your model.
■ Is the range level? Level the range. See the Installation
Instructions.
Oven will not operate
■ Is the electronic oven control set correctly? See “Glass
Touch-Activated Electronic Oven Control” section.
■ Has a delay start been set? See “Timed Cooking” section.
■ On some models, is the Control Lock set? See “Control
Lock” section.
■ On some models, is the Sabbath Mode set? See “Sabbath
Mode - Option 7” section.
Oven temperature too high or too low
■ Does the oven temperature calibration need adjustment?
See “Oven Temperature Calibration - Option 6” section.
■ On some models, does the cooling fan run during BAKE,
BROIL or CLEAN? It is normal for the fan to automatically
run when the oven is in use. This helps cool the electronic
control.
Display shows messages
■ Is the display showing “SET CLOCK”? There has been a
power failure. Clear the display. See “Oven Displays” section.
On some models, reset the clock, if needed. See “Clock/
Timer Display” section.
■ Is the display showing a letter followed by a number?
Press OFF to clear the display. See “Oven Displays” section.
If a letter followed by a number reappears, call for service.
See “Assistance or Service” section.
Self-Cleaning cycle will not operate
■ Is the oven door open? Close the oven door all the way.
■ Has the function been entered? See “Self-Cleaning Cycle”
section.
■ On some models, has a delay start Self-Clean cycle been
set? See “Self-Cleaning Cycle” section.
■ Has a delay start been set? See “Timed Cooking” section.
Oven cooking results not what expected
■ Is the range level? Level the range. See the Installation
Instructions.
■ Is the proper temperature set? Double-check the recipe in
a reliable cookbook.
■ Is the proper oven temperature calibration set? See “Oven
Temperature Calibration - Option 6” section.
■ Was the oven preheated? See “Bake,” “Broil,” “Easy
Convect Conversion,” “Convection Bake,” “Convection
Roast” or “Convection Broil” section.
■ Is the proper bakeware being used? See “Bakeware”
section.
■ Are the racks positioned properly? See “Positioning Racks
and Bakeware” section.
■ Is there proper air circulation around bakeware? See
“Positioning Racks and Bakeware” section.
■ Is the batter evenly distributed in the pan? Check that
batter is level in the pan.
■ Is the proper length of time being used? Adjust cooking
time.
■ Has the oven door been opened while cooking? Oven
peeking releases oven heat and can result in longer cooking
times.
■ Are baked items too brown on the bottom? Move rack to
higher position in the oven.
■ Are pie crust edges browning early? Use aluminum foil to
cover the edge of the crust and/or reduce baking
temperature.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).