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Tones are not sounding
■ Are tones turned off?
See “Tones” section.
Cooking times seem too long
■ Is the cooking power set properly?
See “Microwave Cooking Power” section.
■ Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
■ Is the incoming voltage less than that specified in
“Microwave Oven Safety?”
Have a qualified electrician check the electrical system in the
home.
Interference with radio, TV, cordless phone, etc.
■ Is the microwave oven plugged into the same outlet?
Try a different outlet for the electronic device.
■ Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave oven, or adjust
the radio or TV antenna.
■ Are the microwave oven door and sealing surfaces clean?
Make sure these areas are clean.
■ Is the cordless phone frequency 2.4 GHz?
Some 2.4 GHz-based cordless phones and home wireless
networks may experience static or noise while the microwave
oven is on. Use a corded phone or a different frequency
cordless phone, or avoid using these items during microwave
oven operation.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
In Canada
Call the KitchenAid Canada Customer eXperience Centre toll
free: 1-800-807-6777.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Referrals to local dealers, repair parts distributors and service
companies. KitchenAid Canada designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer eXperience Centre
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Replacement Parts
Cleaning Supplies
Built-In Kits
This countertop microwave oven can be built in by using one of
the following trim kits*. These kits are available from the dealer or
can be ordered by kit model number. See “Assistance or Service”
section for the toll-free number.
*Approved, electric single microwave ovens only
Glass Turntable
Part Number W10143945
Turntable Support and Rollers
Part Number W10143946
Turntable Hub
Part Number W10143947
Heavy Duty Degreaser
Part Number 31552
All-Purpose Appliance Cleaner
Part Number 31682
KITCHENAID
®
Stainless Steel
Cleaner and Polish
Part Number 4396920
KITCHENAID
®
Stainless Steel
Wipes
Part Number 8212510
KIT
SIZE
KIT MODEL NUMBERS/
COLORS
FOR INSTALLATION
OVER OVEN MODELS
24"
(61 cm)
MK1154XVQ / White
MK1154XVB / Black
MK1154XVS / Stainless
KEBI141D
KEBS147D
27"
(69 cm)
MK1157XVQ / White
MK1157XVB / Black
MK1157XVS / Stainless
KEBI171D
KEBS177D
30"
(76 cm)
MK1150XVQ / White
MK1150XVB / Black
MK1150XVS / Stainless
KEBI101D
KEBS107D