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14 Users Guide - EKWE/EKWH - USA
What to do if trouble occurs...
Never unscrew the appliance! Only a qualified technician should
perform repairs!!
However, there are some problems that you can handle yourself. First, check
and see if there have been any operating errors. Remember – repairs during
the warranty period are not free of charge if they are caused by operating
errors or non-observance of the following instructions:
If this dot blinks, it is an indication that the pan-on detection has developed
a defect. The cooking zone can still be operated with the pan-on detection
switched off.
Should you need to contact Customer service or order spare parts, always
quote the information printed on the model identification plate. It is located
underneath the control honeycomb. You will also find it stuck onto the front
page of the operating instructions enclosed.
Problem Possible cause Solution
Circling symbol lines in LED displays. No fault;
normal display after power cuts.
If there were no objects on the sensors
confirm by means of the “off”sensor.
Horizontal lines in the displays running from top
to bottom.
Faulty electronic component. Disconnect the fuse,
call Customer service.
Not possible to switch off the cooktop. Faulty electronic component. Disconnect the fuse,
call Customer service.
LED display for cooking settings and heat display
does not come on or only partially.
LED display defective. Call Customer service.
Risk of burning, as the temperature
warning is not guaranteed.
Cooking zone does not heat up. Household fuse defective. Check and replace fuse, if necessary.
Child-proof lock not unlocked. Unlock child-proof lock.
Cooking zone defective. Call Customer service.
Inner circuit of a dual-circuit cooking
zone defective.
Under no circumstances continue to
use the outer circuit which is still
working!
Immediately call Customer service.
The plug is not inserted in the power
component or in the control
honeycomb.
Put the plug in again.
Individual sensors or all of the sensors no longer
react to touch.
Power failure or fault in the
electronics system.
Brief disconnection of the cooktop
from the power source (by means of
the fuse).
Pan-on detection reacts to the wrong cooking
zone / the wrong cooking zone heats up / dual-
circuit zones incorrectly allocated
No start or faulty start. Start-up once again. See “Installation
instructions”.