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BEFORE REQUESTING SERVICE
Symptoms and Questions Possible Cause/Solution
Too much smoke during the self clean cycle. Too much soil in the oven. Open the windows to get rid of the
smoke from the room. Press the
Y
or
Z
key. Wait until
the
m
light goes off before trying to open the oven door. Wipe up
the excess soil and reset the clean cycle.
The oven door does not open after a self clean cycle. The oven temperature is too high. Wait up to one hour to cool
down.
The oven door is not clean after a self clean cycle.
y
Incorrect oven control settings. See “SELF CLEAN” in the Care
and Cleaning section.
y
The oven was heavily soiled. Clean up heavy spills before begin-
ning the self clean cycle. Heavily soiled ovens may need either a
longer self clean or two self clean cycles.
“CLOSE DOOR TO CONTINUE BROILING” or “DOOR
OPENED” appears in the display.
Close the oven door.
"DOOR LOCKED" message appears when you want to
cook.
The oven door is locked because the temperature inside of the
oven is too high. Press the
Y
or
Z
key.
Oven control beeps and displays an F error code.
y
Press the
Y
or
Z
key and wait for one hour.
y
Check the main gas shut-off valve or the oven gas shut-off valve
and call for service.
y
Remove the power from the range for five minutes and then
reconnect the power. If the function error code repeats, call for
service.
The oven racks were cleaned in a self clean cycle. Apply a small amount of vegetable oil to a paper towel and wipe
the edges of the oven racks. Do not use lubricant sprays.
Clock is flashing. Power outage or surge. Reset the clock. If the oven was in use,
you must reset it by pressing the
Y
or
Z
key. Reset the
clock and any cooking function.
“Burning” or “oily” odor emitting from the vent. This is normal in a new oven. To speed the process, set a self
clean cycle for a minimum of three hours. See “SELF CLEAN” in
the Care and Cleaning section.
Strong odor. An odor from the insulation around the inside of the oven is normal
for the first few times the oven is used.
Fan noise (convection models) The convection fan may turn on and off automatically.
This is normal.
Convection fan not working (convection models). The preheating temperature has not been reached. The Fan will
start automatically once the preheating temperature is reached.
Burners are not lighting properly after cleaning the cooktop
surface.
Make sure that the burner heads and caps are completely dry and
properly positioned.