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BEFORE CALLING FOR SERVICE (CONT.)
Problem Possible Causes Solutions
Moisture forms
on the dispenser.
Odors in the
refrigerator.
The door(s) will
not close.
Drawers are
difficult to move.
The dispenser
will not dispense
water.
Water has an odd
taste and/or odor.
• Moisture may form when the
temperature or humidity are
high.
• Interior needs to be cleaned.
• Food with strong odor is in
the refrigerator.
• Some containers and
wrapping materials produce
odors.
• Food package is keeping the
door open.
• Door was closed too hard,
causing other door to open
slightly.
• Refrigerator is not level. It
rocks on the floor when it is
moved slightly.
• Floor is uneven or weak. The
refrigerator rocks on the floor
when it is moved slightly.
• Refrigerator is touching the
wall or the cabinets.
• Food is touching the shelf on
top of the drawer.
• The drawer track is dirty.
• The household water-line
valve is not open.
• The refrigerator or freezer
door is not closed.
• When a installed tube is bent.
• When a filter is old.
• The water has been in the
tank for too long.
• The unit is not properly
connected to cold water line.
• When a filter is old.
• Wipe off the moisture.
• Clean interior with sponge, warm water, and
baking soda. Be sure the soda is completely
dissolved so it will not act as an abrasive
compound.
• Cover food completely.
• Use a different container or brand of wrapping
materials.
• Move the packages that keep the door from
closing.
• Gently close both doors.
• Adjust the height-adjusting screw.
• Be sure the floor is level and can adequately
support the refrigerator. Contact a carpenter to
correct sagging or sloping floor.
• Move the refrigerator.
• Keep less food in the drawer.
• Clean the drawer and the track.
• Open the household water-line valve.
• Be sure both doors are closed.
• Check the installed tube.
• Replace with a new filter.
• Dispense for 2 minutes and discard to freshen the
supply. Dispense and discard for an additional 2
minutes to rinse the tank completely.
• Connect the unit to a cold water line that supplies
water to the kitchen faucet.
• Replace with a new filter.