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Before calling for service, review this list. It may save you both time and expense. This list includes
common occurrences that are not the result of defective workmanship or materials in this appliance.
BEFORE CALLING FOR SERVICE
Problem Possible Causes Solutions
Refrigerator
compressor does
not run.
Refrigerator runs
too frequently or
too long.
Refrigerator
compressor
cycles on and off.
Temperature in
the freezer is too
cold, but the
refrigerator
temperature is
satisfactory.
Temperature in
the refrigerator is
too cold, but the
freezer
temperature is
satisfactory.
• Refrigerator control is off.
• Refrigerator is in defrost
cycle.
• Plug at the wall outlet is
disconnected.
• Power outage. Check house
lights.
• Refrigerator is larger than the
previous one you owned.
• The room or the outdoor
weather is hot.
• Refrigerator was recently
disconnected for a while.
• Large amounts of warm or
hot food may have been
stored recently.
• Doors are opened too
frequently or for too long.
• Refrigerator or freezer door
may be slightly open.
• Refrigerator control is set too
cold.
• Refrigerator or freezer gasket
is dirty, worn, cracked, or
poorly fitted.
• The thermostat is keeping the
refrigerator at a constant
temperature.
• Freezer control is set too
cold.
• Refrigerator control is set too
cold.
• Set the refrigerator control.
• This is normal for a fully automatic defrosting
refrigerator. The defrost cycle occurs periodically.
• Make sure the plug is tightly pushed into the
outlet.
• Call the local electric company.
• This is normal. Larger, more efficient units run
longer.
• It is normal for the refrigerator to work longer
under these conditions.
• It takes a few hours for the refrigerator to reach
cooling temperatures.
• Warm food will cause the refrigerator to run longer
until the desired temperature is reached.
• Warm air entering the refrigerator causes it to run
more. Open the door less often.
• Make sure the refrigerator is level. Keep food and
containers from blocking the door.
• Adjust the refrigerator control to a warmer setting
until the refrigerator temperature is satisfactory.
• Clean or change the gasket. Leaks in the door
seal will cause the refrigerator to run longer in
order to maintain desired temperatures.
• This is normal. The refrigerator cycles on and off
to keep the temperature constant.
• Adjust the freezer control to a warmer setting until
the freezer temperature is satisfactory.
• Adjust the refrigerator control to a warmer setting.