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TROUBLESHOOTING
Possible cause / Solution
• Aluminum foil used on the the broiling pan and grid has not been fitted properly and slit
as recommended.
- See the using the oven section.
• In some areas the power (voltage) may be low.
- Preheat the broil element for 10 minutes.
- See the Broiling Guide, page 21.
• Oven Sensor needs to be adjusted.
- See the adjusting your oven Temperature in option section.
• Coarse particles such as salt or sand between cooktop and utensils can cause scratches.
Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches
do not affect cooking and will become less visible with time.
• Cleaning materials not recommended for ceramic-glass cooktop have been used.
See Cleaning The Glass Cooktop in the MAINTENANCE section, page 29.
• Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
• Scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop
surface. Use a ceramic-glass cooktop cleaning creme to remove the marks. See Cleaning
The Glass Cooktop in the MAINTENANCE section, page 29.
• Boilovers are cooked onto surface. Use the blade scraper to remove soil. See Cleaning
The Glass Cooktop in the MAINTENANC section, page 29.
• Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
creme. Use cookware with clean, dry bottoms.
• The oven temperature is too high to set a self-clean operation.
- Allow the range to cool and reset the controls.
• Oven controls improperly set.
- See the using the self-cleaning oven section.
• A Self-Clean cycle cannot be started if Oven Lockout feature is active or radiant surface
remains ON.
• This is the sound of the metal heating and cooling during both the cooking and cleaning
functions.
- This is normal.
• Excessive soil.
- Press the CLEAR/OFF pad. Open the windows to rid the room of smoke. Wait until the
Self Clean Mode is cancelled. Wipe up the excess soil and reset the clean .
• Oven is too hot.
- Allow the oven to cool below locking temperature.
• Oven controls not properly set.
- See the Self-Clean section, page 26.
• Oven was heavily soiled.
- Clean up heavy spillovers before starting the clean cycle. Heavily soiled ovens may need
to self-clean again or for a longer period of time.
Problem
Food does not broil
properly
Oven temperature too hot
or too cold
Scratches or abrasions on
cooktop surface
Metal marks
Brown streaks or specks
Areas of discoloration
with metallic sheen
Oven will not self-clean
“Crackling” or “popping”
sound
Excessive smoking during
a self clean cycle
Oven door do not open
after a self clean cycle
Oven not clean after a self
clean cycle