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Troubleshooting Guide
You can solve many common refrigerator problems easily, saving you the cost of a
possible service call. Try the suggestions below to see if you can solve the problem
before calling for service.
Problem Possible Causes
Refrigerator does not operate
• Refrigerator is unplugged.
• The circuit breaker is tripped/ fuse blown.
Compressor turns on and off
• The room temperature is warmer than normal
• Door is left open or is frequently opened.
• The refrigerator does not have the correct
clearances.
• The refrigerator has recently been disconnected for
a period of time.
Refrigerator compartments are too
warm
• Temperature control is not set correctly.
• Door is left open or is frequently opened.
• The door gasket does not seal properly.
• A large amount of warm or hot food was stored
recently. Wait for the refrigerator to reach its
selected temperature.
• The refrigerator has recently been disconnected for
a period of time.
Vibrating or rattling (slight vibration
is normal)
• Leveling legs need adjusting
• Refrigerator is placed on an uneven or weak
surface.
• The refrigerator is touching the wall. Re-level the
refrigerator and move it away from the wall.
Temperature of external refrigerator
surface is warm
• The exterior refrigerator walls can be as much as
30°F warmer than room temperature.
• This is normal while the compressor works to
transfer heat from inside the refrigerator cabinet.
Moisture collects inside the
refrigerator
• Door is left open or is frequently opened.
Moisture forms on outside of
refrigerator
• Is normal in hot and humid weather. Air carries
moisture into the refrigerator when doors are
opened.
Bubbling or gurgling sounds (like
boiling water)
• This is the normal sound of refrigerant (used to cool
refrigerator) circulating throughout the system.
Popping or cracking sounds when
compressor comes on
• This is normal. Metal parts undergo expansion and
contraction, like hot water pipes. The sound will
level off or disappear as refrigerator runs.
The door will not close properly
• The refrigerator is not on a level surface.
• The gasket is dirty.
• The storage basket is out of position.