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TROUBLESHOOTING GUIDE
You can solve many common refrigerator problems easily, saving you the cost of a possible
service call. Try the suggestions below to see if you can solve the problem before calling for
service.
PROBLEM POSSIBLE CAUSE
Refrigerator does not operate. Not plugged in.
The circuit breaker tripped or a blown fuse.
Compressor turns on and off
frequently.
The room temperature is hotter than normal.
A large amount of food has been added to the refrigerator.
The door is opened too often.
The door is not closed completely.
The temperature control is not set correctly.
The door gasket does not seal properly.
The refrigerator does not have the correct clearances.
The refrigerator has recently been disconnected for a period of time. 4 hours
are required for the refrigerator to cool down completely.
Temperature inside the
refrigerator is too warm.
Temperature control is set too warm. Turn the control to a cooler setting and
allow several hours for the temperature to stabilize.
Door is kept open too long or is opened too frequently. Warm air enters the
refrigerator every time the door is opened. Open the door less often.
The door is not closed completely.
The door gasket does not seal properly.
A large amount of warm or hot food might have been stored recently. Wait
until the refrigerator has had a chance to reach its selected temperature.
The refrigerator has recently been disconnected for a period of time. 4 hours
are required for the refrigerator to cool down completely.
Temperature inside the
refrigerator is too cold.
Temperature control is set too cold. Turn the control to a warmer setting and
allow several hours for the temperature to stabilize.
Temperature of external
refrigerator surface is warm.
The exterior refrigerator walls can be as much as 30
ο
F warmer than room
temperature. This is normal while the compressor works to transfer heat from
inside the refrigerator cabinet.
Popping or cracking sound
when compressor comes on.
Metal parts undergo expansion and contraction, as in hot water pipes. This is
normal. Sound will level off or disappear as refrigerator continues to run.
Bubbling or gurgling sound, like
water boiling.
Refrigerant (used to cool refrigerator) is circulating throughout the system.
This is normal.
Vibrations. Check to assure that the refrigerator is on a level surface.
Floor is uneven or weak. Refrigerator rocks on the floor when it is moved
slightly. Be sure floor can adequately support refrigerator. Level the
refrigerator by putting wood or metal shims under part of the refrigerator.
The refrigerator is touching the wall. Re-level the refrigerator and move it
from the wall.
See “Installation Instructions”.
Moisture forms on inside
refrigerator walls.
Weather is hot and humid, which increases internal rate of frost build-up. This
is normal.
Door is slightly open.
Door is kept open too long, or is opened too frequently. Open the door less
often.
The door is not sealed properly.
Moisture forms on outside of
refrigerator.
Door is slightly open, causing cold air from inside the refrigerator to meet
warm moist air from outside.
The door will not close properly.
The refrigerator is not on a level surface.
The gasket is dirty.
The storage basket is out of position.