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- Press the froth regulator firmly onto the suction piece and
check the position of it (horizontal position for maximum
amount of froth).
- Too little or no milk in the pitcher.
- The flexible hose in the milk carton does not reach far
enough into the milk.
- Steam nozzle or frothed milk spout requires cleaning.
• the volume of milk froth is too low or frothing takes too long:
- Clean the frothed milk spout.
- Clean the steam nozzle.
- Descale the machine
- Use skim or 1% milk.
• no steam is produced:
- Refill the “well” in the water tank.
- Insert the water tank correctly.
Spare parts / accessories
Thermal Carafe
If the glass in the thermal carafe breaks, you can purchase a new
carafe without lid from the Consumer Relations Department by
calling 1-800-947-3744.
Any servicing requiring disassembly other than the above
cleaning must be performed by authorized service center.