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2. Dissolve 2 spoonfuls (about 30 grams) of citric
acid in the water;
3. Turn the selector knob to the ‘Heater’ position
and wait until the ‘OK’ light comes on.
4. Check that the filter holder is not attached
and place a container under the outlet of the
machine;
5. Turn the selector knob to the ‘Brew’ position
and allow half of the solution in the tank to flow
out, Then stop the flow by turning the selector
to the “0” position.
6. Allow the solution to act for about 15 minutes,
then start up the flow again until the tank is
completely empty; 7. To eliminate the remains
of the solution and the calcium, rinse the tank
well, fill it with clean water and replace.
8. Turn the selector knob to the ‘Brew’ position
and allow all of the remaining solution in the
tank to flow out.
9. Turn the selector knob to the ‘Heater’ position
and repeat operations 7 and 8 one more time.
Espresso coffee no longer
comes out.
Espresso coffee drips from the
edges of the filter holder, instead
of from its holes.
The espresso coffee is cold.
The pump is too noisy.
The coffee has an acidic taste.
The coffee cream is light-
coloured (the coffee comes out
quickly from the spout).
The coffee cream is dark (the
coffee comes out slowly from
the spout).
The coffee is not creamy enough
or not creamy at all.
The milk does not froth when
making a cappuccino.
• Lack of water in the tank.
• The holes in the filter holder spouts are blocked.
• The outlet of the espresso boiler is blocked.
• The tank is badly inserted and the valve at the
bottom is not open
• Air come into the “heater”
• The filter holder is badly inserted.
• The holes in the filter holder spouts are blocked.
• The plastic ring for the filter holder has not been
fitted in or has come off.
• The ‘OK’ pilot light was not on when the coffee
delivery switch was pressed.
• The preheating was not carried out.
• The cups were not preheated.
• The water tank is empty.
• The tank is inserted wrongly and the valve at the
bottom is not open.
• The unit was not sufficiently rinsed after the
descalling process procedure.
• The ground coffee has not been tampered
enough.
• The quantity of ground coffee is not enough.
• The coffee is not ground finely enough.
• The ground coffee is too tightly pressed.
• The quantity of ground coffee is too much.
• The espresso boiler outlet is blocked.
• The coffee is too finely ground.
• The pressure valve has not been fitted in
• The plastic ring for the pressure valve has not
been fitted in or has come off
• The milk is not cold enough.
• The cappuccino maker is dirty.
• Fill the water tank
• Clean the filter holder or filter basket and coffee
pressure valve
• Clean as indicated in the “Cleaning the
espresso boiler outlet” section.
• Press the tank lightly so as to open the valve at
the bottom.
• Open steam release knob for gas release (Put
the empty cup under the steam outlet of the
nozzle.)
• Attach the filter holder on correctly and turn it
all the way.
• Clean the holes in the spouts
• Fit in the plastic ring properly.
• Wait until the OK pilot light comes on.
• Carry out the preheating as indicated in the
‘’Preheating the coffee unit” section.
• Preheat the cups by rinsing them in hot water.
• Fill the tank
• Press the tank lightly so as to open the valve at
the bottom.
• Rinse the unit as described in the “descaling”
section.
• Tamper the ground coffee down more.
• Increase the quantity of coffee.
• Only use coffee specifically ground.
• Press the coffee less.
• Decrease the quantity of ground coffee.
• Clean the outlet as described in ‘’Cleaning the
espresso boiler outlet” section.
• Only use coffee specifically ground for
espresso coffee machines.
• Fit in the pressure valve properly
• Fit In the plastic ring properly
• Always use milk at refrigerator temperature
• Carefully clean the pinholes in the milk frother.
PROBLEM POSSIBLE CAUSES SOLUTION
TROUBLE SHOOTING GUIDE