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Problem Possible cause Remedy
There is a strange
smell or vapours when
a new appliance is
being used.
The smell and any vapours
will dissipate after a short
time. They are not harmful
and do not indicate a faulty
connection or appliance.
The ß symbol lights up
in the display of one of
the cooking zones.
There is no pan on the
cooking zone, or the
pan is unsuitable.
Use a suitable pan (see
"Pans").
After the hob is
switched on, "L"
appears in the front left
cooking zone display
and "C" in the front
right cooking display
for a few seconds.
The system lock is
activated.
Deactivate the system lock
(see "Safety lock / System
lock").
After the hob is
switched on "d"
appears in the front left
cooking zone display
and "E" appears in the
front right cooking
zone display for a few
seconds.
The cooking zones do
not heat up.
The appliance is in
demonstration mode.
Deactivate demonstration
mode (see "Programming").
A cooking zone or the
whole hob switches off
automatically.
A cooking zone has
been in use for too
long.
You can use the cooking
zone again by switching it
back on (see "Safety
switch-off").
The overheating
protection mechanism
has triggered.
See "Overheating protection".
Problem solving guide
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