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Troubleshooting Tips
Before you call for service…
Problem Possible Causes What To Do
Motor operates for Normal when refrigerator • Wait 24 hours for the refrigerator to completely
long periods or cycles is first plugged in. cool down.
on and off frequently.
Often occurs when large • This is normal.
(Modern refrigerators
amounts of food are
with more storage
placed in refrigerator.
space and a larger
Door left open. • Check to see if package is holding door open.
freezer require more
Hot weather or frequent • This is normal.
operating time. They
door openings.
start and stop often
Temperature control • See About the controls.
to maintain even
set at the coldest setting.
Refrigerator or freezer Temperature controls not set • See About the controls.
compartment too warm cold enough.
Warm weather or frequent • Set the temperature control one step colder.
door openings. See About the controls.
Door left open. • Check to see if package is holding door open.
Frost or ice crystals Door left open. • Check to see if package is holding door open.
on frozen food
Door openings too frequent • This is normal.
(frost within package
or too long.
is normal)
Ice cubes have Food transmitting odor/taste • Wrap foods well.
odor/taste to ice cubes.
Interior of refrigerator • See Care and cleaning.
needs cleaning.
• Keep an open box of baking soda in the refrigerator;
replace every three months.
Slow ice cube freezing Door left open. • Check to see if package is holding door open.
Freezer control not set • See About the controls.
cold enough.
Refrigerator has odor Foods transmitting • Foods with strong odors should be tightly wrapped.
odor to refrigerator.
• Keep an open box of baking soda in the refrigerator;
replace every three months.
Interior needs cleaning. • See Care and cleaning.
Moisture forms on Not unusual during • Wipe surface dry and reset the refrigerator control
outside of refrigerator periods of high humidity. one setting colder.
Moisture collects inside Too frequent or too • This is normal.
(in humid weather, air long door openings.
carries moisture into
refrigerator when
doors are opened)
temperatures.)
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