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1. No light on the button.
➔ The machine has turned “OFF
” automatically; push the button or “UNLOCK” the machine.
➔ Check the outlet, plug, voltage, and fuse.
2. No coee, no water.
➔ Check that the water tank is lled.
➔ Check that a fresh capsule is inserted in correct position, that the lever is properly locked and push the button to start.
➔ Descale if necessary.
➔ Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
3. Coee is not hot enough.
➔ Preheat cup with hot water from the tap.
➔ Descale if necessary.
4. The machine doesn’t start and has
light steady on.
If blinking, see next points.
➔ Check that lever is properly locked.
➔ If you want to brew a Coee or Espresso, check that a fresh capsule is inserted in correct position, that the lever is properly locked and push the button to start.
➔ If you are cleaning, descaling or emptying the system, check that no capsule is inserted then close, lock the machine and push the button to start one of these operations.
5. The machine doesn’t start and light
blinks alternately; 1 blink and 1 pause.
➔ Fill the water tank and push button to start.
➔ Check that lever is properly locked.
6. Light blinks while machine is running.
➔ If coee is owing normally, this indicates the machine is working properly.
➔ If only water is owing, the machine is executing a user request for either cleaning, descaling or emptying the system. Refer to the corresponding paragraph in this user manual.
➔ If there is no intention to clean, descale, or empty the system, then push the button to stop the machine. If the machine is still blinking, exit descaling mode by holding the button for at least
7 seconds or refer to next section.
➔ If problem persists, call the Nespresso Club.
7. Light blinks and machine is not
running.
➔ It will take some times before the coee ow comes out (due to barcode reading and pre-wetting the coee).
➔ Check that a fresh capsule is inserted in correct position, that the lever is properly locked and push the button to start.
➔ Fill in the water tank and push button to start.
➔ Turn the machine to “OFF mode” by pushing 3 seconds the button and then push it again to turn the machine “ON”. Now wait approx. 20 minutes to allow machine cooling down after
extensive use.
➔ If machine doesn’t move to “OFF” than exit descaling mode by pushing the button for at least 7 seconds.
8. Light blinks alternately 2 blinks and
1 pause continuously. Machine is not
running.
➔ During regular Coee/Espresso preparation: 1) Check that a fresh, undamaged capsule is inserted in the correct position; 2) Check that lever is in “LOCKED” position; 3) If problem persists,
eject capsule and insert a new one, lock and press button.
➔ During Descaling, Emptying and Cleaning: 1) Check that a capsule is ejected; 2) Check that the lever is in “LOCKED” position.3) Press button for at least 3 seconds to turn machine to “OFF
mode”. 4) Press button again to turn machine “ON”. If problem persists, disconnect powercord from the outlet and plug the machine back into the outlet after
10 seconds. Press the button to turn “ON” and press again to start brewing.
➔ During Programming Volume: 1) Please check if a capsule has been well inserted. 2) Please refer to the corresponding chapter.
➔ If problem persists, call the Nespresso Club.
9. Leakage or unusual coee ow.
➔ Check that the water tank is well positioned.
TROUBLESHOOTING
VIDEOS ARE AVAILABLE ON
WWW.NESPRESSO.COM/VERTUOLINE GO TO SECTION “SERVICES”.
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