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Solving problems
If you have a problem, you may find the solution in the table below. If
the table does not provide the solution to your problem or if you have
a question, see the chapter 'Information & service'.
ENGLISH 13
Solution
Make sure that:
- the coffee pad(s) has/have been placed level in the holder.When you are using
two coffee pads on top of each other,make sure that the convex sides of both
pads are pointing downwards and press the pads slightly down in the pad holder.
- you have used the correct number of pads and have pressed the right dosing
button. Use 1 pad in combination with the 1-cup pad holder and the ° button.
Use 2 pads in combination with the 2-cup pad holder and the °° button.
- a fresh pad has been used.
- the coffee is evenly distributed in the coffee pad.
If you prefer a more robust flavour,try the Dark Roast blend.
Check if you have used the right number of pads and if you have pressed the
right dosing button. Use 1 pad in combination with the ° button and 2 pads in
combination with the °° button.
If you prefer a milder flavour,try the Mild Roast blend.
Descale the appliance (see 'Descaling').
Make sure that:
- the two levers are in their most outward position.
- the water reservoir has not been filled beyond the MAX indication.
- the pad holder is not blocked.Deblock the small opening in the middle of the
pad holder by rinsing it under the tap. If necessary,you can use a washing-up
brush or a pin to deblock the opening.
- the pad has been placed evenly in the pad holder.
The presence of some drops of water on the worktop is perfectly normal.This is
caused by the filling and placing of the water reservoir.
In all other cases: contact the Philips Customer Care Centre.
If the pilot light continues to blink slowly for more than 5 minutes, contact the
Philips Customer Care Centre.
Make sure that:
- the water reservoir has been properly placed.
- there is enough water in the water reservoir (the water level should always be
above the MIN indication).
- the flushing procedure that must be performed before the appliance is used for
the first time has been carried out properly. (See the chapter 'Preparing the
appliance for use').
- the temperature of the room is above 10cC/42cF.(See the chapter 'Preparing
the appliance for use').
In all other cases: contact the Philips Customer Care Centre.
Problem
The coffee is not strong enough.
The coffee is too strong.
The machine pours less water into
the cup(s) than it used to.
Water is leaking from the
appliance.
The pilot light continues to blink
slowly.
The pilot light continues to blink
rapidly.