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Guarantee and service
If you need service or information or if you have a problem, please visit the Philips
website at www.philips.com or contact the Philips Consumer Care Centre in your
country. You find its phone number in the worldwide guarantee leaflet. If there is no
Consumer Care Centre in your country, go to your local Philips dealer.
The purchase of the Philips SENSEO
®
coffee machine does not exhaust any of the
rights of Sara Lee/Douwe Egberts or Philips under any of their patents nor does it
confer upon the purchaser a licence under these patents.
Troubleshooting
If you have a problem, you may find the solution in the table below. If the table does
not provide the solution to your problem or if you have a question, see the chapter
‘Guarantee and service’.
Problem Solution
The indicator light
continues to flash
slowly.
You have not yet flushed the coffee machine (see chapter
‘Preparing the machine for use’.
You have used the SENSEO
®
coffee machine at an altitude
higher than 2200 metres above sea level. This has caused the
water in the machine to start boiling before it has reached
the required temperature. This prevents the machine from
functioning properly. Switch off the machine and no longer
use it at altitudes higher than 2200 metres above sea level.
The SENSEO
®
coffee machine
does not produce
coffee when it is
switched on for
the first time.
You have not yet flushed the coffee machine. When you use
the machine for the first time, you have to flush it before
you can start brewing coffee (see chapter ‘Preparing the
machine for use’).
The indicator light
continues to flash
rapidly.
Make sure that:
you have placed the water reservoir properly;
there is enough water in the water reservoir (i.e. above the
° MIN level if you want to brew 1 cup);
the ambient temperature is not lower than 10°C. If it is, the
machine does not function properly.
Water leaks
from the coffee
machine.
Make sure that:
you have closed the lid properly (the lever must be properly
locked);
you have not filled the water reservoir beyond the MAX
level;
the sieve in the centre of the pod holder is not clogged. If the
sieve is clogged, unclog it by rinsing the pod holder under a
running tap. If necessary, use a washing-up brush to unclog
the sieve;
you have put the coffee pod properly in the centre of the
pod holder;
the sealing ring is not stuck under the edge of the water
distribution disc;
the water drops on the worktop are not the result of placing
or removing the water reservoir or removing used coffee
pods;
you do not remove the water reservoir when the coffee
machine is heating up. This may cause water that normally
ends up in the water reservoir to leak out of the machine.
In all other cases, contact the Philips Consumer Care Centre
in your country.
The lid cannot be
opened.
A vacuum may have temporarily formed under the lid.
Switch off the machine. Pull the lever up as far as it goes and
wait 24 hours before you open the lid. You may need to use
quite some force.
Make sure that the sieve in the centre of the pod holder is
not clogged. If the sieve is clogged, unclog it by rinsing the
pod holder under a running tap. If necessary, use a washing-
up brush to unclog the sieve.
- It prevents malfunctioning
If the descaling procedure is not performed correctly, scale residue remains behind
in the machine. This causes scale to build up more quickly and may cause permanent
and irreparable damage to the machine.
Use the correct descaling agent
Only citric acid-based descalers are suitable for descaling the SENSEO
®
machine. This
type of descaler descales the machine without damaging it. For the correct amount,
see under ‘Descaling procedure’ below. Each descaling mixture can be used only once.
After use, the descaling mixture is no longer active.
We advise you to use the special SENSEO
®
Descaler (HD7012/HD7011/HD7006).
Read the instructions on the package of the descaling agent.
Never use a descaling agent based on mineral acids such as sulphuric acid,
hydrochloric acid, sulphamic acid and acetic acid (e.g. vinegar). These descaling
agents may damage your SENSEO
®
coffee machine.
Descaling procedure
1 Mix 50 grams of citric acid with 1 litre of water in a measuring jug. Stir until
the powder is completely dissolved.
2 Fill the water reservoir up to the MAX indication with the descaler mixture.
Then put the water reservoir back into the coffee machine. (Fig. 3)
Note: Not all SENSEO
®
machine types have a water reservoir with a capacity of
1 litre. If you have a SENSEO
®
machine with a smaller water reservoir, repeat steps
2 to 6 with the remainder of the mixture without filling the water reservoir up to
the MAX indication.
3 Press on/off button 3. (Fig. 10)
The machine is ready for use when the indicator light lights up continuously.
4 Place the 1-cup holder h with a used coffee pod in it in the coffee machine.
Close the lid and make sure it is properly locked.
Note: Always put a used coffee pod in the pod holder when you descale the
machine. This pod serves as a ‘filter’ to prevent the sieve or hole in the pod holder
from getting clogged with scale residue.
5 Put a bowl with a capacity of at least 1500ml under the spout to collect the
descaling mixture (Fig. 8).
6 Press the 2-cup button hh and let the machine operate. Repeat this until
the water reservoir is empty. (Fig. 25)
Never interrupt the descaling process!
7 Repeat steps 1 to 6. Replace the used pod with another used pod to filter out
the scale residue.
Note: To descale properly, you have to use 2 litres of descaling mixture.
Never descale the SENSEO
®
coffee machine with the lid open. Make sure the lid is
properly locked.
8 Rinse the water reservoir with tap water. Fill the water reservoir up to the
MAX indication with tap water and repeat steps 3 to 6.
Note: Do not refill the water reservoir with used hot water or the used descaling
mixture.
9 Fill the water reservoir with fresh tap water up to the MAX indication again
and repeat steps 3 to 6 once more.
Note: Always rinse the machine by letting it empty two full water reservoirs.
10 Remove the used pad and clean the pod holder after descaling to prevent the
sieve or hole in the centre from getting clogged.
Frost-free storage
If the coffee machine has already been used and therefore has been flushed with
water, it may only be used and stored in a frost-free place to prevent it from
becoming damaged.
Replacement
To purchase accessories for this machine, please visit our website
www.philips.com/shop. If you have any difficulties obtaining accessories for your
machine, please contact the Philips Consumer Care Centre in your country. You find
its contact details in the worldwide guarantee leaflet. You can also visit
www.philips.com/support.
Environment
- Do not throw away the machine with the normal household waste at the end
of its life, but hand it in at an official collection point for recycling. By doing this,
you help to preserve the environment (Fig. 26).