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Problem Solution
Make sure that the sieve in the centre of the pod holder is not clogged.
If it is, unclog the sieve by holding the pod holder under a running tap. If
necessary, you can use a washing-up brush or a pin to unclog the sieve.
If problems continue to occur, contact the Philips Customer Care Centre
in your country.
The coffee machine
produces less coffee than
before.
Perhaps the sieve in the centre of the pod holder is clogged. If this is the
case, unclog the sieve by rinsing the pod holder under a running tap. Use
a washing-up brush to clean the sieve, if necessary.
Descale the machine (see chapter ‘Descaling’).
The Senseo coffee machine
brews only a small quantity
of coffee or no coffee at all
when it is used for the rst
time.
You have not ushed the machine properly before rst use. As a result,
the boiler is not or not completely lled. Flush the machine properly (see
chapter ‘Preparing the machine for use’) before you brew another cup of
coffee.
The lid cannot be closed
properly.
Check if a used coffee pod is sticking to the water distribution disc. If this
is the case, remove the used pod.
Check if you used the correct pod holder. Use 2 pods in combination
with the deeper 2-cup pod holder qq. Use 1 pod in combination with
the 1-cup pod holder q.
The machine has been
stored in a room that was
not frost-free.
Contact the Philips Customer Care Centre in your country.
The SENSEO
®
coffee is not
strong enough.
Make sure that:
you have used the correct number of pods and have pressed the right
button. Use 1 pod in combination with the 1-cup pod holder q and the
1-cup button q. Use 2 pods in combination with the 2-cup pod holder
qq and the 2-cup button qq;
the coffee pod(s) have been placed properly in the centre of the pod
holder, to prevent water from escaping along the edge of the pod(s).
When you are using two coffee pods on top of each other, make sure
that the convex sides of both pods are pointing downwards and press
the pods lightly into the pod holder;
you have not used the same pod twice by accident;
the coffee in the pod is evenly distributed;
If you prefer a more robust avour, SENSEO
®
coffee pods with a
stronger blend are available.
The SENSEO
®
coffee is too
strong.
If you prefer a milder avour, SENSEO
®
coffee pods with a milder blend
are available.
The coffee is not hot
enough.
Do not use cups that are too large, as they will cause the coffee to get
cold more quickly. Make sure the cups have a capacity of at least 150 ml.
ENGLISH18