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PROLINE
RANGE HOODS
Returns
1. You must report damage directly to PROLINE within 7 days to receive a full
refund.
2. Send a photo showing the damage. We need this before we can approve your
damage claim.
3. Once your claim is approved, we will arrange for a damage pickup.
4. A new replacement hood will be sent to you after the damaged hood has been
received and inspected.
returns
Damaged Returns
Undamaged Returns
1. Contact PROLINE Customer Support within 30 days with your intent and reason
for refund
2. You will pay a 20% factory restocking fee
3. You will be responsible for all returned shipping costs. We can help arrange for
a pickup if requested.
Please Note: Free returned shipping only applies to 48 contiguous United
States. Hawaii, Alaska and Canada must pay regular shipping rates.
upon receipt of your hood:
1) Inspect your hood for any damage in shipping
2) Plug in and test controls (lights, fan)
3) Call 1-877-901-5530 within 7 days to report any damage
Please note: you must report any damage directly to PROLINE within 7 days of
receipt if you wish to receive a replacement or refund.