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Before calling for service, check the following to avoid
unnecessary service charges.
Be sure to check these Items first:
Is there a power outage in the area?
Is the household fuse blown or the circuit breaker tripped?
Is the Cooktop disconnected from the electrical supply?
IF THE BURNERS DO NOT IGNITE
• Are the burner caps properly aligned on the burner bases
(Sealed Surface Burners)?
• Are the burner ports clogged?
• Is a fuse blown or is the circuit breaker tripped?
• Is the manual shut-off valve closed, preventing the flow of
gas?
• Are the Wok pilot ports clogged?
• Is the spark igniter sparking (Surface Burners and Wok)?
• Is there flame on the Wok pilot burner?
DATA RATING PLATE
Cooktop Models:
The data rating plate shows the model and serial numbers of
your Cooktop or Wok. It is located on the underside of the
Cooktop or Wok chassis near the gas inlet connection and
electric power cord. In most cases after installation, technicians
are unable to access the information.
SERVICE
INFORMATION
Serial Number
______________________________
Date of Purchase
______________________________
Dealer’s Name
______________________________
Dealer’s Phone Number
______________________________
Service Center's Name
______________________________
Service Center's Phone Number
Also, enter this information on the
Product Registration Form included
with this product, then mail it to the
indicated address.
— Thank You.
Section Seven: Before Calling for Service
BEFORE CALLING FOR SERVICE
CUSTOMER SERVICE:
800/735-4328
or see our website:
www.thermador.com
WOK MODEL:
The data rating plate shows the model and serial numbers of
your Wok. It is located on the bottom of the unit.
Product Rating Label Location – Cooktop Model
Page 30
3" Min.
36"
Power
Cord
3/4" flex line
3-Prong grounding type
receptacle connected to
a properly grounded and
polarized electrical
supply rated at 120VAC,
15 Amps, Single Phase,
60 HZ.
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Product Rating
Label/Serial Tag
All Installer supplied parts must
conform to Local Codes.
A manual valve must be
installed external to the
appliance, in an accessible
location from the front, for the
purpose of shutting off the
gas supply.
Regulator (supplied
with unit) Install
horizontally,
Front - Bottom of Unit
Threading compounds must
be Resistant to Propane Gas
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gas flow
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