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Trouble shooting
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For Customer Services & Spare Parts please call 0845 208 8750
Opening times: Monday - Friday 8am – 6pm & Saturday 9am – 1pm or visit
us at www.productcareuk.com
Trouble shooting
If the appliance has stopped functioning completely:
• Check the electrics in the location of the appliance.
• Check the plug has been correctly connected to the socket.
• Check the fuse in the plug.
• Are there any faults with the socket? For this purpose, try the plug of your refrigerator by
connecting it to a socket which you are sure is working.
If your freezer does not get cold enough:
• Turn the Thermostat control further towards 5.
• Are the doors of your freezer opened very frequently and do they remain open for long
periods of time? If so, reduce the frequency and length of time the doors are open for.
• Ensure the door is fully shut and the seal is making complete contact to the cabinet.
• Is your refrigerator over-filled?
If the appliance is operating noisily:
Occasionally the compressor will make some noise. This is perfectly normal and is part of
the cooling process. This noise should also diminish periodically.
If there is still noise:
• Check the appliance is level. Use a spirit level if necessary. Adjust the feet at the front
base of the appliance.
• Check there is nothing behind the appliance.
• If there is a vibrating sound from the shelves or the items placed on the shelves,
rearrange the items so that they are more secure.
Compressor Noise:
• It is a normal engine noise. This noise indicates that the compressor is operating normally.
• As the compressor is being energized, it might run a bit more noisily for a short
period of time.