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BEFORE YOU CALL FOR SERVICE
If you think the oven is not working properly there are some simple checks you can carry out yourself
before calling for service:
1. Check to ensure that the oven is plugged in securely. If it is not, remove the plug from the outlet,
wait 10 seconds, and plug it in again securely.
2. Check for a blown circuit fuse or a tripped main circuit breaker. If these seem to be operating
properly, test the outlet with another appliance.
3. Check to ensure that the door is securely closed engaging the door safety lock system. Otherwise,
the microwave energy will not flow into the oven.
Follow this simple check below:
Place a cup of water on the turntable and close the door. Select Power Level key for 100% and set
cooking time for 1 minute.
1. Does the oven lamp come on when it is cooking?
2. Does the turntable rotate?
3. Does the cooling fan work? (Check by placing your hand above the air vent openings).
4. After 1 minute does the audible signal sound?
5. Is the water in the cup hot?
If there is no fault with either, check against the chart below.
QUERY ANSWER
Draught circulates around the
door.
When the oven door is working, air circulates within the cavity. The door does not form an
airtight seal so air may escape from the door.
Condensation forms in the
oven, and may drip from the
door.
The oven cavity will normally be colder than the food being cooked, and so steam
produced when cooking will condense on the colder surface. The amount of steam
produced depends and the water content of the food being cooked. Some foods, such as
potatoes have high moisture content. Condensation trapped in the door glass should
clear after a few hours.
Flashing or arching from within
the cavity when cooking.
Arcing will occur when a metallic object comes into close proximity to the oven cavity
during cooking. This may possibly roughen the surface of the cavity, but would not
otherwise damage the oven.
Arcing potatoes Ensure all “eyes” are removed and the potatoes have been pierced, place directly onto
the turntable or in a heat resistant flan dish or similar.
The display is lit but the control
panel will not work when
pressed.
Check the door is closed.
Oven cooks too slowly Ensure correct power level has been selected.
Oven makes a noise. The microwave energy pulses ON and OFF during cooking/defrosting.
Outer cabinet is hot. The cabinet may become warm to the touch – keep children away.
IF NONE OF THE ABOVE RECTIFIES THE SITUATION, THEN CONTACT A SERVICE CENTRE
APPROVED BY SHARP. DO NOT TRY TO ADJUST OR REPAIR THE OVEN YOURSELF.
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