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What to do if trouble occurs
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What to do if trouble occurs
Interference with and repairs to the appliance by unqualified
persons are dangerous as they can result in electric shock, or
short circuit. Do no interfere with or try to repair the appliance;
this could cause injury and damage to the appliance. Therefore
always have such work done by an expert, e.g. the technical
Customer Service.
Please note
If your appliance is faulty, please check whether you can remove
the problem yourself by consulting these instructions for use.
But there are some problems described below that you can
fix yourself.
The fuses blow regularly?
Contact a technical customer service or an electrician!
You can't switch you induction hob on?
• Has the wiring system (fuse box) in the house blown a fuse?
• Has the hob been connected to the mains?
• Have the sensor buttons been locked (child safety device), i.e.
an L is shown in the display?
• Are the sensor keys partly covered by a damp cloth, fluid or a
metallic object? Please rectify.
• Are you using unsuitable cookware? See the section on
“Cookware for induction hobs”.
The symbol will blink and a time-limited continuous
signal will sound.
Food which has boiled over, cookware or other items are causing
the touch control sensor buttons to be consistently operated.
Remedy: clean the surface or remove the item.
To delete the symbol press the same button or switch the hob
off and on.
Error code E2 is indicated?
The electronic unit is too hot. Check the installation of the hob.
Make sure that there is sufficient ventilation.
See the section on thermal cut-off.
Error code U400 is indicated?
The hob has been incorrectly connected. The controls will switch
off after 1s and a continuous signal will sound. Connect the
appliance to the appropriate power supply.
An error code (ERxx or Ex) is indicated?
The appliance has developed a technical defect. Please call
Customer service.
The pot sign appears ?
A cooking zone has been switched on and the hob is expecting a
suitable pot or pan to be placed on the cooking zone (pan
recognition). Only when a pot has been placed on the cooking
zone will power be supplied.
The pot sign still appears, even though a pot or pan was
placed on the hob?
The cookware is unsuitable for induction cooking or the pot or
pan is too small.
Is the cookware you are using making noises?
This is due to technical reasons; the induction hob and the pot
are not at risk.
Does the cooling fan still operate after it has been switched
off?
This is normal since the electronic unit is being cooled down.
Is the hob making noises (clicking or cracking sounds)?
This is for technical reasons and cannot be avoided.
Does the hob have tears or cracks?
There is a risk of electric shocks if the glass ceramic hob
develops fractures, cracks, tears or damage of any other kind.
Immediately switch off the appliance. Disconnect the fuse
immediately and call Customer Service.