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TROUBLESHOOTING
Please check the troubleshooting chart below. It includes several common problems, which you
can correct at home, making a customer service call unnecessary.
Problem Possible Cause Remedy
Unit is unplugged.
Plug the power cord into an
outlet.
Main power supply is off. Reestablish main power supply.
Unit does not dispense
hot and cold water.
The hose cap is not attached
properly to the connector on
the water cooler.
Connect properly. There will be
a give when the hose cap slides
properly over the connector.
The cold water thermostat is
set at too high a temperature.
Adjust the thermostat.
Over consumption of cold
water in a short time.
Wait a moment for the water to
cool.
The ventilation around the unit
is insufficient.
Space the unit from the wall by
more than 15 cm.
Unit does not dispense
cold water.
The temperature of water in
the water bottle is too high.
(When the bottle is exposed to
direct sunlight for a long time.)
Place the water bottle in a cool
location out of direct sunlight.
Unit does not dispense
hot water.
Over consumption of hot water
in a short time.
Wait a moment for the water to
heat.
The appliance is not level.
Place the unit on a level, flat
surface.
Unit is noisy during
operation.
Unit is touching other objects.
Move the unit away from other
objects.
The top portion of the faucet
has become loose.
Tighten the top threaded portion
of the faucet.
The faucet has been damaged.
Call the customer service
telephone number to repair the
faucet.
Water leaks from the
faucet.
The bottle may have small
pinholes.
Replace with a new water bottle.
Water is dripping out
of the water cooler and
onto the floor.
The drain cap on the back is
not fastened properly.
Tighten the drain cap. If the
sealing silicon material inside
the drain cap is torn or damaged,
then replace with a new one.