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TROUBLESHOOTING
Please check the troubleshooting chart below. It includes several common problems, which you can correct
at home, making a customer service call unnecessary.
Problem Possible Cause Remedy
Unit does not dispense hot
and cold water.
Unit is unplugged. Plug the power cord into an outlet.
Main power supply is off. Reestablish main power supply.
Damaged water dispenser Replace the dispenser.
The water bottle cap is not attached
properly to the connector on the
water cooler.
Connect properly. There will be a
give when the hose cap slides prop-
erly over the connector.
Unit does not dispense
cold water.
Over consumption of cold water in
a short time.
Wait a moment for the water to
cool.
System Malfunction Contact Soleus Air for service
The ventilation around the unit is
insufficient.
Space the unit from the wall by
more than 15 cm.
The temperature of water in the
water bottle is too high. (When the
bottle is exposed to direct sunlight
for a long time.)
Place the water bottle in a cool loca-
tion out of direct sunlight.
Unit does not dispense hot
water.
Over consumption of hot water in a
short time.
Wait a moment for the water to
heat.
System Malfunctions Contact Soleus Air for service
Unit is noisy during opera-
tion.
The appliance is not level.
Place the unit on a level, flat sur-
face.
Unit is touching other objects.
Move the unit away from other ob-
jects.
Water leaks from the fau-
cet.
The top portion of the faucet has
become loose.
Tighten the top threaded portion of
the faucet.
The faucet has been damaged.
Call the customer service telephone
number to repair the faucet.
The Hose Connector is not con-
nected properly or the inside hot or
water tanks are leaking.
Make sure the hose connector is
properly connected. Contact Soleus
Air Service if a water tank is leak-
ing
The drain cap on the back is not
fastened properly.
Tighten the drain cap. If the sealing
silicon material inside the drain cap
is torn or damaged, then replace
with a new one.
The water being dispensed
has a strange taste.
This is not uncommon with new
water coolers. Do not worry, this is
not dangerous to your health. This
water cooler is FDA approved.
Clean the hose in the dishwasher
(top rack only) or let it soak in dish
soap. The strange taste usually goes
away after the first bottle has been
used up.
Water is dripping out of
the water cooler and onto
the floor.
Problem Possible Cause Remedy
Unit does not dispense hot
and cold water.
Unit is unplugged. Plug the power cord into an outlet.
Main power supply is off. Reestablish main power supply.
Damaged water dispenser Replace the dispenser.
The water bottle cap is not attached
properly to the connector on the
water cooler.
Connect properly. There will be a
give when the hose cap slides prop-
erly over the connector.
Unit does not dispense
cold water.
Over consumption of cold water in
a short time.
Wait a moment for the water to
cool.
System Malfunction Contact Soleus Air for service
The ventilation around the unit is
insufficient.
Space the unit from the wall by
more than 15 cm.
The temperature of water in the
water bottle is too high. (When the
bottle is exposed to direct sunlight
for a long time.)
Place the water bottle in a cool loca-
tion out of direct sunlight.
Unit does not dispense hot
water.
Over consumption of hot water in a
short time.
Wait a moment for the water to
heat.
System Malfunctions Contact Soleus Air for service
Unit is noisy during opera-
tion.
The appliance is not level.
Place the unit on a level, flat sur-
face.
Unit is touching other objects.
Move the unit away from other ob-
jects.
Water leaks from the fau-
cet.
The top portion of the faucet has
become loose.
Tighten the top threaded portion of
the faucet.
The faucet has been damaged.
Call the customer service telephone
number to repair the faucet.
The Hose Connector is not con-
nected properly or the inside hot or
water tanks are leaking.
Make sure the hose connector is
properly connected. Contact Soleus
Air Service if a water tank is leak-
ing
The drain cap on the back is not
fastened properly.
Tighten the drain cap. If the sealing
silicon material inside the drain cap
is torn or damaged, then replace
with a new one.
The water being dispensed
has a strange taste.
This is not uncommon with new
water coolers. Do not worry, this is
not dangerous to your health. This
water cooler is FDA approved.
Clean the hose in the dishwasher
(top rack only) or let it soak in dish
soap. The strange taste usually goes
away after the first bottle has been
used up.
Water is dripping out of
the water cooler and onto
the floor.
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