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TROUBLESHOOTING
Please check the troubleshooting chart below. It includes several common problems, which you can correct at
home, making a customer service call unnecessary.
Problem Possible Cause Remedy
Unit does not dispense hot
and cold water.
Unit is unplugged. Plug the power cord into an outlet.
Main power supply is off. Reestablish main power supply.
The hose cap is not attached prop-
erly to the connector on the water
cooler.
Connect properly. There will be a
give when the hose cap slides prop-
erly over the connector.
Unit does not dispense
cold water.
The cold water thermostat is set at
too high a temperature.
Adjust the thermostat.
Over consumption of cold water in
a short time.
Wait a moment for the water to cool.
The ventilation around the unit is
insufficient.
Space the unit from the wall by more
than 15 cm.
The temperature of water in the wa-
ter bottle is too high. (When the
bottle is exposed to direct sunlight
for a long time.)
Place the water bottle in a cool loca-
tion out of direct sunlight.
Unit does not dispense hot
water.
Over consumption of hot water in a
short time.
Wait a moment for the water to heat.
Unit is noisy during opera-
tion.
The appliance is not level. Place the unit on a level, flat surface.
Unit is touching other objects.
Move the unit away from other ob-
jects.
Water leaks from the fau-
cet.
The top portion of the faucet has
become loose.
Tighten the top threaded portion of
the faucet.
The faucet has been damaged.
Call the customer service telephone
number to repair the faucet.
The bottle may have small pin-
holes.
Replace with a new water bottle.
Water is dripping out of
the water cooler and onto
the floor.
The drain cap on the back is not
fastened properly.
Tighten the drain cap. If the sealing
silicon material inside the drain cap is
torn or damaged, then replace with a
new one.
The water being dispensed
has a strange taste.
This is not uncommon with new
water coolers. Do not worry, this is
not dangerous to your health. This
water cooler is FDA approved.
Clean the hose in the dishwasher (top
rack only) or let it soak in dish soap.
The strange taste usually goes away
after the first bottle has been used up.
Problem Possible Cause Remedy
Unit does not dispense hot
and cold water.
Unit is unplugged. Plug the power cord into an outlet.
Main power supply is off. Reestablish main power supply.
The hose cap is not attached prop-
erly to the connector on the water
cooler.
Connect properly. There will be a
give when the hose cap slides prop-
erly over the connector.
Unit does not dispense
cold water.
The cold water thermostat is set at
too high a temperature.
Adjust the thermostat.
Over consumption of cold water in
a short time.
Wait a moment for the water to cool.
The ventilation around the unit is
insufficient.
Space the unit from the wall by more
than 15 cm.
The temperature of water in the wa-
ter bottle is too high. (When the
bottle is exposed to direct sunlight
for a long time.)
Place the water bottle in a cool loca-
tion out of direct sunlight.
Unit does not dispense hot
water.
Over consumption of hot water in a
short time.
Wait a moment for the water to heat.
Unit is noisy during opera-
tion.
The appliance is not level. Place the unit on a level, flat surface.
Unit is touching other objects.
Move the unit away from other ob-
jects.
Water leaks from the fau-
cet.
The top portion of the faucet has
become loose.
Tighten the top threaded portion of
the faucet.
The faucet has been damaged.
Call the customer service telephone
number to repair the faucet.
The bottle may have small pin-
holes.
Replace with a new water bottle.
Water is dripping out of
the water cooler and onto
the floor.
The drain cap on the back is not
fastened properly.
Tighten the drain cap. If the sealing
silicon material inside the drain cap is
torn or damaged, then replace with a
new one.
The water being dispensed
has a strange taste.
This is not uncommon with new
water coolers. Do not worry, this is
not dangerous to your health. This
water cooler is FDA approved.
Clean the hose in the dishwasher (top
rack only) or let it soak in dish soap.
The strange taste usually goes away
after the first bottle has been used up.
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