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Troubleshooting
What should I do if my game software does not work or it keeps crashing?
❑ Check the Web site of the game if there are any patches or updates to download.
❑ Make sure you have installed the latest video driver.
❑ On some VAIO models, the graphics memory is shared with the system. The optimal graphic performance in this case is
not guaranteed.
What should I do if I cannot remember the BIOS password?
If you have forgotten the BIOS password, contact an authorized Sony Service Center to reset it. A reset fee will be charged.
To find the nearest center or agent, see Sony Support Information (page 207) or visit the Sony online support Web site.
Why does it take time before my computer starts?
❑ If Norton Internet Security's Personal Firewall is active, it may take some time before the desktop screen appears due to
network security checkups.
❑ If the TPM is enabled, it will take longer before the VAIO logo appears due to security checks at computer startup.