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TROUBLESHOOTING HEAVY DUTY COUNTERLINE
PAGE 32 OWNER’S MANUAL 1182845 REV 8
TROUBLESHOOTING
TROUBLESHOOTING
Consult the following table for troubleshooting guidance.
Problem Look for -
No burners or pilots will turn on – Main gas supply to unit is “OFF”
Problem with a particular burner
– Valve for that burner in “OFF” position
– Pilot out
– Burner not level in support brackets
– Clogged burner ports
– Clogged burner venturi
– Clogged burner orifice
– Wrong type of burner orifice
– Burner orifice out of alignment with burner
Griddle will not heat up – Main gas supply to griddle is “OFF”
– Pilot(s) not lit
– Fault in thermostat(s)
– Clogged orifice or burner ports
Lava-rock charbroiler has “hot spots” – Stacked-up lava-rock briquettes (briquettes should be
spread out evenly)
Burners produce excessive carbon deposits – Incorrect gas type
– Incorrect orifice size
– Incorrect supply pressure
– Incorrect burner air mixer adjustment
– Burner orifice out of alignment with burner
Pilot produces excessive carbon deposits
– Pilot gas not adjusted properly
– Incorrect pilot orifice
Pilot will not stay lit – Pilot not adjusted properly
– Clogged or dirty orifice
– Draft condition
– Improper ventilation system
– Air in gas line
– Valve end of thermocouple corroded or loose
– Pilot shield needs to be moved closer to pilot
– Improper gas pressure
– Incorrect gas supply size (not enough volume)
– Fault in thermocouple
Burner makes a slight popping noise when turned off – This is normal when using propane gas
Electronic ignition module will not generate a spark
– Dead battery in ignition module
– Fault in spark module
– Fault in switch