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Trouble Shooting Guide (continued)
Problem Possible cause What to do
Espresso does not have
any Crema (con’t).
Machine is too hot. The temperature of the espresso
machine increases for frothing
milk or steaming liquids. To ensure
you don’t burn your coffee flush
the machine after frothing milk.
Simply turn the control dial to the
position a couple of times to
release the steam. Do this until
you get a steady run of water.
Unit is not properly preheated. Wait for the ‘warm up’ light
to go out.
Cups, filter and filter holder Pre-heat cups, filter, handle and
are cold. filter. See page 13
If making a cappuccino or latte Ensure that milk is heated
the milk may not be heated properly during frothing, but
enough. be sure not to boil the milk,
See page 11.
Steam nozzle is blocked. Remove the froth attachment and
clean under running water. Wipe
steam nozzle clean with a damp
cloth to remove any dried milk, you
may need to unblock the steam
hole with a needle. Set the machine
to the setting and allow it to
steam until a powerful and even jet
of steam is generated. Soaking the
steam nozzle in hot water, may also
help to dislodge any dried milk.
Milk is not fresh. Ensure the milk is fresh.
Milk temperature is too warm. Ensure that the milk is well
refrigerated before use.
Frothing jug. For best frothing results use a
stainless steel jug and if possible
refrigerate or run the jug under
cold water before use.
Steam nozzle is blocked. Clean the steam nozzle.
Milk has been boiled. Start again with fresh, chilled milk.
Coffee is too cold.
No steam from the
steam nozzle.
Not enough froth when
frothing milk.