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Food in the refrigerator compartment freezing…Check if
•
The thermostat knob is set too cold.
• The food is touching the refrigerant power at the back wall.
Food in the refrigerator compartment is not cold…Check if
• The air vents are blocked, which prevents the movement of cold air.
•
The door(s) are opened too frequently or not closed properly.
• A large amount of food has just been added.
•
The thermostat is set too low.
Melted frost leaks inside the compartment inside or onto floor…Check if
•
The drain sprout is blocked.
• Evaporator pan is in place.
The refrigerator seems to make unusual noise…Check if
• The refrigerator is leveled on the floor.
•
The body of the refrigerator is touching the wall.
• The drip tray is placed properly.
There is interior moisture build-up…Check if
• The air vents are blocked in the refrigerator.
•
The door is opened frequently.
• The room is humid.
•
The food is not packaged properly.
• The control is not set correctly to the surrounding conditions.
The doors will not close completely…Check if
• Food packages are blocking the door.
•
The shelves are out of position
• The gaskets are dirty.
•
The refrigerator is leveled.
REQUESTING ASSISTANCE OR SERVICE
If the problem is not due to one of the items listed in Troubleshooting, Contact
Sunpentown customer service at 800.330.0388.