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21
Customer Service
Also, if you are writing, please include a daytime
phone number where you can be reached.
Please make a copy of your invoice and keep it
with this manual. The customer must show proof
of purchase to obtain warranty service.
Figure 34
Serial Number Model Number
Model and Serial Number Label
Your Thermador dishwasher requires no special
care other than that described in the Care and
Maintenance section. If you are having a problem
with your dishwasher, before calling for service
please refer to the Self Help section. If service is
necessary, contact your dealer or installer or an
authorized service center. Do not attempt to repair
the appliance yourself. Any work performed by
unauthorized personnel may void the warranty.
Please be sure to include (if you are writing), or
have available (if you are calling), the following
information:
• Model number
• Serial number
• Date of original purchase
• Date the problem originated
• Explanation of the problem
You will find the model and serial number
information on the label located on the right edge
of the dishwasher door as shown in Figure 34.
CAUTION
Removing any cover or pulling the
dishwasher from the cabinet can expose
hot water connections, electrical power
and sharp edges or points.
If you are having a problem with your Thermador
dishwasher and are not pleased with the service
you have received, please take the following steps
(in the order listed below) until the problem is
corrected to your satisfaction:
1. Contact your installer or the Thermador
Authorized Service Contractor in your area.
2. E-mail us from the customer service section
of our website, www.thermador.com.
3. Write us at the address below:
Thermador
5551 McFadden Avenue
Huntington Beach, CA 92649
4. Call us at 1-800-735-4328.