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Before calling for service, check the following to avoid unnecessary service charges.
Section Six: Service
☛☛ NOTE: Polarity —In older
houses, wiring polarity was not
always observed. Although polar-
ized receptacles (3 Prong) may
have been installed, they could
have been wired incorrectly. If
they were wired incorrectly, the
igniters see a grounded condition
and may click intermittently even
with both the control knobs turned
OFF.
SERVICE INFORMATION
For handy reference, copy the information below from the rating plate.
Keep your invoice for warranty validation.
Model Number
Serial Number
Date of Purchase
Dealer’s Name
Dealer’s Telephone Number
Service Center’s Name
Service Center’s Telephone Number
RATING PLATE
The Rating Plate shows the model
number and serial number of your
cooktop. It is located underneath the
cooktop at the right front corner of
the rough-in box.
▲ Are the igniters sparking?
▲ Is there excess water or liquid cleaner on the igniter?
▲ Is the burner cap level and properly positioned on the burner
base? See Page 12.
▲ Are the burner ports clogged? See page 13.
▲ Is the gas shutoff valve in the ON position?
▲ Is the gas supply to the house or the area turned off?
▲ Is the power cord plugged all the way into the wall receptacle?
▲ Is the circuit breaker tripped or household fuse blown?
▲ Is there a power outage in the area?
▲ Is there a draft in the room?
▲ Check that the wires to the electric outlet have not been
reversed. See Note below re: polarity.
▲ Was a liquid cleaner sprayed on the igniter?
▲ Is the burner cap level and properly positioned on the burner
base? See Page 12.
▲ Are the burner ports dirty or clogged ? See Page 13.
▲ Was the the cooktop installed correctly? (Have it checked by a
qualified technician.)
▲ Check to be certain the element terminals are pushed securely
into the receptacle. If element needs replacement, use only
original Thermador parts.
▲ Check the reset button located at the bottom of the intake
assembly, see Page 27, front view, item F.
▲ See Page13.
The burners do not light within 4
seconds:
The igniters do not spark:
The igniters spark intermittently:
The burner flame is yellow, distorted
or does not burn completely around
the burner cap:
Models SGS36G, SGSCV36G,
SGNCV36G & SGN36G — If the
Griddle element does not heat:
Models GGNCV30/36, SGNCV36G,
SGSCV36G: If the ventilation sys-
tem does not operate:
If there is a power failure:
BEFORE CALLING FOR SERVICE
Page 28