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Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without
calling out an engineer.
Before contacting your local Service Force Centre, please carry out the checks listed below.
Important: If you call out an engineer to a fault listed below or to repair a fault caused by incorrect use or
installation a charge will be made even if the appliance is in guarantee.
Something not working
Symptom Solution
The machine will not start ● The door has not been properly closed.
● The plug is not properly inserted in the power socket.
● There is a power failure.
The machine does not fill
● Ensure the water tap is open.
with water ● Ensure the mains water supply has not been cut off.
● The inlet hose may be squashed or bent. Reposition the hose.
● The inlet hose may be blocked. Switch off the water supply
and clean the filter.
The filters are blocked
● Clean the filters (refer to "Maintenance and cleaning").
The spray arms are not rotating
● Ensure the crockery is loaded correctly.
The dishwasher will not drain
● The drain hose may be squashed or bent.
Reposition the hose.
● The sink may be blocked. Clear any blockages.
● The drain hose extension is not correct. Follow the
instructions for connecting to the waste.
● There is no vent in the end of the drain hose.
The machine is noisy
● Dishes are rattling against each other, refer to “Loading
your machine”.
● The spray arms are knocking against the dishes. Refer to
"Loading your machine".
The door is difficult to close
● The dishwasher is not level, or not properly built-in.
Visible lime deposits or white
● Check that there is salt and that the salt cap is tight.
film on the dishes
● Check that the right level of the water softener is set.
The dishes are not quite dry
● The rinse aid has run out or too little is being used.
The dishes are not clean
● The baskets are too full.
(poor wash)
● The dishes have not been arranged properly.
● The spray arms do not rotate
● The spray arms are clogged.
● The filters are clogged.
● The filters are not in the correct position.
● Not enough detergent has been used or it is unsuitable.
● The detergent is old or has gone hard.
● The salt container cap is not properly closed.
● The washing programme selected is too gentle.