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Tricity Bendix Standard
Guarantee Conditions
We, Tricity Bendix, undertake that if, within 12 months
of the date of the purchase, this Tricity Bendix appliance
or any part thereof is proved to be defective by any reason
only of faulty workmanship or materials, we will, at our
option, repair or replace the same FREE OF ANY
CHARGE for labour, materials or carriage on condition
that:
* The appliance has been correctly installed and used
only on the gas and electricity supply stated on the
rating plate.
* The appliance has been used for normal domestic
purposes only, and in accordance with the
manufacturer's instructions.
* The appliance has not been serviced, maintained,
repaired, taken apart or tampered with by any person
not authorised by us.
* All service work under this guarantee must be
undertaken by a Tricity Bendix Service Force Centre.
* Any appliance or defective part replaced shall
become the Company's property.
* This guarantee is in addition to your statutory and
other legal rights.
Home visits are made between 8.30am and 5.30pm
Monday to Friday. Visit may be available outside these
hours, in which case a premium will be charged.
Exclusions
This guarantee does not cover:
* Damage or calls resulting from transportation,
improper use or neglect, the replacement of any light
bulbs or removable parts of glass or plastic.
* Costs incurred for calls to put right an appliance
which is improperly installed or calls to appliance
outside the United Kingdom.
* Appliances found to be in use within a commercial
or similar environment, plus those which are the
subject of rental agreements.
* Products of Tricity Bendix manufacture which are not
marketed by Tricity Bendix.
European Guarantee
If you should move to another country within Europe then
your guarantee moves with you to your new home
subject to the following qualifications:
* The guarantee starts from the date you first
purchased your product.
* The guarantee is for the same period and to the same
extent for labour and parts as exist in the new country
of use for this brand or range of products.
* This guarantee relates to you and cannot be
transferred to another user.
* Your new home is within the European Community
(EC) or European Free Trade Area.
* The product is installed and used in accordance with
our instructions and is only used domestically, i.e. a
normal household
* The gas type and the gas supply pressure comply
with the specification given in the rating label
* The product is installed taking into account
regulations in your new country.
Before you move, please contact your nearest Customer
Care centre, listed below, to give them details of your
new home. They will then ensure that the local Service
Organisation is aware of your move and able to look after
you and your appliances.
France Senlis +33 (0)3 44 62 29 99
Germany Nürnberg +49 (0)911 323 2600
Italy Pordenone +39 (0)1678 47053
Sweden Stockholm +46 (0)8 738 79 50
UK Slough +44 (0)1753 219898
Guarantee Conditions
Service and Spare Parts
When you contact the Service Centre, they will need the
following information:
1. Your name, address and post code.
2. Your telephone number
3. Clear and concise details of the fault
4. The model and the serial number (see rating label on
the back of this instruction booklet)
5. Date of purchase
If you require spare parts or an engineer contact your
local Service Force Centre by telephoning:
0870 5 929929
Your call will be routed to the Service Centre covering
your post code area. The addresses of Tricity Bendix
Service Forces Centres are detailed on the following
pages.
CUSTOMER CARE
For general enquiries concerning your appliance, contact
our Customer Care Department by letter or telephone as
follows:
Customer Care Department
Tricity Bendix
55-77 High Street
Slough
Berkshire, SL1 1DZ
Tel: 08705-950950*
* calls to this number may be recorded for training
purposes.