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Section 2 - Troubleshooting
CLR2160 Model Only:
Drawer Models Only:
2175DWRR Model Only:
Concern Response
The cubes are wet. • The storage bin that holds the ice is not refrigerated. The
cubes in the bin are slowly melting down. The bin will
maintain a temperature of 32°F to 34°F.
The floor is very warm in front of my unit. • The unit is designed for a built-in application, so warm air
will vent through the front grille, below the door. There
is a safety feature built into the control board that will
shut down the unit if warm air can’t vent or is restricted.
No ice, but water pours into the trough and
down into the drain.
• The standpipe needs to be inserted into the drain hole of
the water trough to maintain the proper level of water
inside the trough.
When the unit is turned on, all I get is water
fill.
• Once the unit is turned on, there will be a three-minute
water fill. This ensures a fresh batch of water has filled
the trough. If water flows more than three minutes, a
service call will be required.
The ice does not come out in a perfect cube
shape.
• When the ice is made, a small hole or “dimple” will
appear on the front or top of the cube. Increasing or
decreasing the time of the freeze cycle will adjust the size
of the dimple.
The cubes do not fall into the bin as
individual cubes.
• This is normal. You can use the scoop to break the cubes
apart.
Not enough ice is stored in the bin. • Make sure unit is level.
Concern Response
There is excessive condensation on the mullion. • The mullion has a heater behind it that should keep the mullion free of
frost and sweat. In extremely humid conditions, some sweat may appear
on the mullion or lower drawer handle/gasket. The heater will not
operate in ambient temperatures over 90°F.
• Drawer units should not be used outdoors or in an area that is not air-
conditioned.
Drawer will not close properly. • The drawer slides have a self-closing feature which engages when the
drawer is about 1” (25.4mm) from being closed. There may be some
resistance. If the resistance is hard to overcome, try closing the drawers
with more force a couple of times and then try slowly closing the drawers
again.
Concern Response
There is a water leak inside the unit. • Make sure the drain is not blocked. Remove any blockage.