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U-Line Service 16
Before Calling for Service
If you think your U-Line product is malfunctioning, read the
OPERATION section of this guide to understand clearly the
function of the control.
If the problem persists, read the NORMAL OPERATING
SOUNDS and TROUBLESHOOTING GUIDE section of this guide
to help you quickly identify common problems, and possible causes
and remedies. Most often, this will resolve the problem without
the need to call for service.
If Service is Required
If you do not understand a troubleshooting remedy, or your
product needs service, contact U-Line Corporation directly.
Contact information appears on the rear cover of this guide.
When you call, you will need your product Model and Serial
Numbers. This information can be recorded inside the front cover
of this guide. It also appears on the Model and Serial number plate
located on the interior of your product or can be accessed
through “Help” in the Customer Menu.
Replacement Parts
When you need replacement parts, always request genuine U-Line
replacements. U-Line designs and engineers products using
components that work efficiently, and provide superior service life
and performance. The use of aftermarket parts or components
may affect the safety, operation, performance or durability of your
product, and may also void its warranty.
Normal Operating Sounds
All models incorporate rigid foam insulated cabinets to provide
high thermal efficiency and maximum sound reduction for its
internal working components. Despite this technology, your model
may make sounds that are unfamiliar.
Normal operating sounds may be more noticeable because of the
unit’s environment. Hard surfaces such as cabinets, wood, vinyl or
tiled floors and paneled walls have a tendency to reflect normal
appliance operating noises.
Listed below are common refrigeration components with brief
description of the normal operating sounds they make. NOTE:
Your product may not contain all the components listed.
• Compressor: The compressor makes a hum or pulsing sound
that may be heard when it operates.
• Evaporator: Refrigerant flowing through an evaporator may
sound like boiling liquid.
• Condenser Fan: Air moving through a condenser may be heard.
• Automatic Defrost Drain Pan: Water may be heard dripping or
running into the drain pan when the unit is in the defrost cycle.
• Solenoid Valves: An occasional clicking sound may be heard as
solenoid valves are operated.
Troubleshooting Guide
DANGER
ELECTROCUTION HAZARD. Never attempt to repair or
perform maintenance on the unit until disconnecting the
main electrical power.
Troubleshooting - What to check when problems occur:
9Service
Problem Possible Cause and Remedy
Digital Display
and Light Do
Not Work.
Ensure power is connected to the unit.
If the unit is cooling, it may be in Sabbath mode. (See
OPERATION)
Interior Light
Does Not
Illuminate.
If the unit is cooling it may be in Sabbath mode, or
manually set to off. (See OPERATION)
Light Remains
on When Door
is Closed.
Lighting may be set to On, reset to with door. (See
OPERATION)
Unit Develops
Frost on
Internal
Surfaces.
Frost on the rear wall is normal and will melt during
each off cycle.
If there is excessive build-up of 1/4” or more,
manually defrost the unit.
Ensure the door is closing and sealing properly.
High ambient temperature and excessive humidity
can also produce frost.
Unit Develops
Condensation
on External
surfaces
The unit is exposed to excessive humidity, moisture
will dissipate as humidity levels increase.
Digital Display
Functions, But
Unit Does Not
Cool.
Ensure the unit is not in ‘Showroom Mode’. Press and
hold the Power icon for five seconds to exit
Showroom mode. Press the power button again to
resume normal operation.
Digital Display
Shows an Error.
“Door” indicates the door may be opened too long,
ensure the door is closing properly. For other error
codes contact U-Line Customer Service.
Product is
Freezing.
Product in contact with the rear wall may freeze,
ensure no product is touching the rear wall.
Adjust the temperature to a warmer set-point. (See
OPERATION)
Product is Not
Cold Enough.
Air temperature does not indicate product
temperature.
Adjust the temperate to a cooler set-point. (See
OPERATION)
Ensure unit is not located in excessive ambient
temperatures or in direct sunlight.
Ensure the door is closing and sealing properly.
Ensure nothing is blocking the front grille, found at
the bottom of the unit.
Ensure the condenser coil is clean and free of any dirt
or lint build-up.