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Before Calling for Service
If you think your U-Line product is malfunctioning, read the
OPERATION section of this guide to clearly understand the
function of the control.
If the problem persists, read the NORMAL OPERATING
SOUNDS and TROUBLESHOOTING GUIDE section of this guide
to help you quickly identify common problems, and possible causes
and remedies. Most often, this will resolve the problem without
the need to call for service.
If Service is Required
If you do not understand a troubleshooting remedy, or your
product needs service, contact U-Line Corporation directly.
Contact information appears on the rear cover of this guide.
When you call, you will need your product Model and Serial
Numbers. This information can be recorded inside the front cover
of this guide. It also appears on the Model and Serial number plate
located on the upper right or rear wall of the interior of your
product.
Replacement Parts
When you need replacement parts, always request genuine U-Line
replacements. U-Line designs and engineers products using
components that work efficiently, and provide superior service life
and performance. The use of aftermarket parts or components
may affect the safety, operation, performance or durability of your
product, and may also void its warranty.
Normal Operating Sounds
All models incorporate rigid foam insulated cabinets to provide
high thermal efficiency and maximum sound reduction for its
internal working components. Despite this technology, your model
may make sounds that are unfamiliar.
Normal operating sounds may be more noticeable because of the
unit’s environment. Hard surfaces such as cabinets, wood, vinyl or
tiled floors and paneled walls have a tendency to reflect normal
appliance operating noises.
Listed below are common refrigeration components with brief
description of the normal operating sounds they make. NOTE:
Your product may not contain all the components listed.
• Compressor: The compressor makes a hum or pulsing sound
that may be heard when it operates.
• Evaporator: Refrigerant flowing through an evaporator may
sound like boiling liquid.
• Condenser Fan: Air moving through a condenser may be heard.
• Automatic Defrost Drain Pan: Water may be heard dripping or
running into the drain pan when the unit is in the defrost cycle.
• Running Water: As your unit continues to produce ice you will
hear water flowing into the collection chambers and running
over the evaporator.
Troubleshooting Guide
DANGER
!
ELECTROCUTION HAZARD. Never attempt to repair or
perform maintenance on the unit until disconnecting the
main electrical power.
Troubleshooting - What to check when problems occur:
Service
Problem Possible Cause and Remedy
Unit Does not
operate.
Electronic
display blank
No electrical supply. Plug unit in or check circuit
breaker.
No Interior
light
CLRCO2175, Tighten or replace bulb, See
Maintenance) CLR2160, contact Service.
Display showing
error code
If display shows error 10E or ER, check to make sure
door is sealing correctly. Make sure to close door
completely. If sealing the door does not clear the
error, contact U-Line service for more information.
Unit Develops
Condensation
on External
surfaces
The unit is exposed to excessive humidity, moisture
will dissipate as humidity levels decrease.
Product is
Freezing in
Combo Models.
Adjust the temperature to a warmer set-point. (See
PRODUCT OPERATION)
Product is Not
Cold Enough in
Combo Models.
Air temperature does not indicate product
temperature. See PRODUCT OPERATION -
Checking Product Temperature.
Adjust the temperate to a cooler set-point. (See
PRODUCT OPERATION)
Ensure unit is not located in excessive ambient
temperatures or in direct sunlight.
Ensure the door is closing and sealing properly.
Ensure the interior light has not remained on too
long.
Ensure nothing is blocking the front grille, found at
the bottom of the unit.
Ensure the condenser coil is clean and free of any dirt
or lint build-up.
Poor Ice quality. Unit may not be level. Check unit for levelness. (See
MAINTENANCE) Ice maker system may be dirty.
Clean the ice maker. (See MAINTENANCE)
No Ice
Production
Ensure water is being supplied to the unit.Verify the
ice making unit is turned on (See PRODUCT
OPERATION)
Not Enough Ice Ensure the condenser coil is clean and free of any dirt
or lint build-up.
Water in Bucket Drain may be restricted, ensure drain is free of
foreign debris.