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Section 1 - General Information
SERIAL NUMBER FORMAT
The serial number is divided into four segments. A typical
serial number is 089469-01-0002.
The first two digits of the first segment, 08, represents the
year the unit was made.
The next four digits of the first segment, 9469, represent the
shop order number. Order number 9469 is assigned for the
Model CLR2160 B-00 units.
The next two digit segment, 01, represents the month the unit
was made.
The last four digit segment, XXXX, is a factory internal
control number used at U-Line Corporation.
WARRANTY CLAIMS PROCEDURE
When submitting claims for warranty payment, please
follow these guidelines.
You can use any form you would normally use to bill your
customer (your own computer generated form, Narda, USA,
etc.). Claims can also be filed on-line at
www.u-lineservice.com.
The model and serial number MUST be on the claims. Claims
will not be paid without a model and serial number.
If you used a part in your repair, you MUST put the part
number, the invoice number and where the part came from.
Claims will be returned without this information.
If you work on more than one unit per service call please
submit a separate claim for each unit.
We track all defects through warranty claims, so please be
specific on what the repair was. If it is a system leak, please
specify where the leak was.
Please be sure the claim is legible. If the claim form cannot be
read, it will be returned, unpaid.
Remember: Door and water level adjustments are 90 day
warranties only.
If you are changing out a unit please supply the model and
serial number of both units (the unit being replaced and the
new unit) and the R.A. number.
Occasionally the customer does not return their warranty cards. In
this case we use the date the unit was shipped to our distributor for
a beginning warranty date. This may cause the claim to be rejected
for a proof of purchase. If you want to check on a purchase date, you
may contact the U-Line Corporation Customer Assurance
Department at 1-800-779-2547. This will allow you to get a proof of
purchase, if needed, before you submit the claim.
At U-Line, parts and labor claims are paid separately. Included
in labor are freon and recovery charges, all other parts are
handled by the parts department. We require that some parts
be returned to us, so we may return them to our vendor. It
will be noted on your packing list if we require you to return
the part. If a part is to be returned please include a copy of the
packing list and a copy of your claim. If the part was purchased
at one of our part distributors, you must handle the part
warranty with that company. For labor payment please send a
readable copy of your claim to U-Line Corporation, P.O. Box
245040, Milwaukee WI, 53224-9540, or fax it to 414-354-
5696. Claims can also be filed on-line at www.u-
lineservice.com.
PROOF OF PURCHASE
Proof of Purchase and/or Proof of Install is an important part
of the warranty claim process. Sometimes it is difficult to
obtain a proper Proof of Purchase/Proof of Install for a
number of different reasons:
• The customer does not have a copy (only the original).
• The customer has only their copy of the final Walk Through or
sign-off of new construction.
• Other valid reasons that prevent your technician from leaving the
job site with a suitable Proof of Purchase/ Proof of Install.
We understand the problem and have modified our Proof of
Purchase policy to help you in these situations.
Effective immediately, if a copy of the Proof of Purchase/Proof
of Install is not available at the site, the technician should
record the following information on the Labor Invoice:
• The name of the selling Dealer
• The date of purchase/installation
• The Order or Invoice number (if available)
• The type of document they saw, i.e. Store Receipt, Closing Papers,
Sign-Off of Building Permit, Final Walk Through, etc.
If we have this information on the Labor Invoice, and we have
the other information that is needed (correct Serial
Number, type of repair, time spent on repairs, etc.),
we will be able to process the invoice for you in a timely
manner.
09 67167-12-0002
Year MonthShop
Order
Number
Factory
Internal
Control
Number